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What is an eSLA?

Last Updated: Wednesday 26 Apr 2023

eSLA stands for Enhanced Service Level Agreement and refers to NBN’s commitment to providing a higher level of support by having faster rectification on faults within a specified timeframe.

This is essential for businesses to minimise potential service disruption and one of key features that distinguishes a business-grade NBN service from a residential-grade one.

Our enterprise-level NBN services all come with the option of choosing a support package that includes a 12/8/4-hour eSLA fault rectification timeframe that can be accessed 24/7. Choose a level of eSLA that best suits your business requirements.

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