Outage Communications Preferences
Click on the You’ll see your At this step, you will need to complete undefined It’s as easy as that! It’s as easy as that! A screenshot of the "Profile" page in the "My Aussie" app, with the panel "Outage Communications Preferences" hig...Help Centre
Service Test options available in MyAussie
Here’s a guide to the tests available to you and a basic outline of what each one does. Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! undefined I...Help Centre
How to perform a soft reset
Performing a soft reset on your Fetch box clears all settings, but won’t remove any of your recordings. Performing a soft reset on your Fetch box clears all settings, but won’t remove any of your recordings. To perform a soft reset on you ...Help Centre
Configuring your router for IPv6
NetComm Modems & Routers NetComm Modems & Routers Changing NetComm settings to Dynamic IPv6 route : Changing NetComm settings to Login via Input your router username (default is 'admin') and router password (check the back of your route...Help Centre
General email settings
This article provides the basic email settings required to set up your email account - these settings should apply to most popular mail apps and programs. This article provides the basic email settings required to set up your email accoun...Help Centre
NBN Backup Battery - Troubleshooting
During a power failure, the power supply with battery backup on your NTD will beep once and automatically switch over to backup battery power. During a power failure, the power supply with battery backup on your NTD will beep once and auto...Help Centre
How do I enable international roaming?
We currently don’t offer international roaming. We currently don’t offer international roaming....Help Centre
Why does my phone send multiple messages from a single SMS?
An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent. Additional SMS messages will appear separately on your bill if this happens. An SMS is restricted to 160...Help Centre
Fetch failed login error
How to troubleshoot the Fetch failed login to server error: How to troubleshoot the Fetch failed login to server error: a screen showing what a fetch failed login error looks like undefined This error will likely require a phone call to cu...Help Centre
Slow Speeds on FTTB/FTTN?
It’s disappointing to see slower speeds than expected on your connection. Don’t despair! There are several factors that can play into slow speeds. This guide will help make the investigation process a little easier. It’s disappointing to ...Help Centre
Results from other pages
6 reasons why your nbn® connection is slow
One of the most common issues that customers come to us with is that they are experiencing slow internet. The truth is that there are multiple factors that can contribute to slow ...Blog
What should you be looking for in an internet speed test?
If you ever want to know how your internet connection is performing, then a speed test is a good place to start. It will help you confirm if your internet is running slower than n...Blog
Is your router or internet service provider slowing your internet?
Having a slow internet service has got to be one of the most frustrating experiences. All you want to do is watch some YouTube and Netflix, but you seem to be waiting for the vide...Blog
What is WiFi? Get the most out of your WiFi
WiFi connects wireless devices to the internet using radio waves transmitted by the router. All routers operate on the 2.4GHz frequency, and there are also dual band routers boast...Blog
Customer support during a difficult time
Today is a changed world and we’re not going to waffle on. Here’s what you need to know about how we’re providing customer support: Today is a changed world and we’re not going to...Blog