The birth of the no bullsh*t customer service policy
"The feedback that we constantly receive from customers is that they really appreciate our down-to-earth approach. We love the feedback, and we also find it sad that this is now actually worthy of comment - that customers find this approach so unusual they need to tell us about it. The response to this one simple aspec
Read MoreAussie Broadband pushes for retrofit funding
Internet service provider Aussie Broadband is pushing for retrofit funding as part of the fix for fixed wireless congestion. Managing Director Phillip Britt said that in its submission to the Federal Government’s regional telecommunications review, the ISP believes there is now cause to revisit the fixed
Read MoreAussie Broadband expands with second office
Latrobe Valley internet service provider Aussie Broadband has opened a second office in Morwell to accommodate its rapidly expanding team. Managing Director Phillip Britt said that the company has experienced phenomenal growth after going national last year. “In December 2016 we had about 70 staff
Read MoreHFC Freeze Lifted: Will it affect you?
HFC Installations Resume The good news is that the NBN’s freeze on hooking up customers via HFC (cable) technology now appears to be over, with the re-release of “held” addresses underway. NBN Co did extensive remediation works during its temporary suspension to ensure much better performance and stability
Read MoreIs your small business accessible to social media and online use?
If you’re running a small business, you’ve probably been told already that you need to have a presence on the web. That’s been a trend ever since the internet burst onto the scene; with the amount of research now done by users through their mobile device alone, if you don’t have an online presence then they
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