Faster NTD upgrades for Fixed Wireless plans in Carbon

Carbon automatically identifies eligible addresses for high-speed Fixed Wireless plans.

When a high-speed plan is selected, you can set a preferred appointment window for NBN to the install the NTD upgrade.

This simplifies the order process, reducing manual handling for partners, and helps get end customers connected fast.

Three steps for faster Fixed Wireless plans

Carbon is your easy tool for getting regional end customers connected.

Simply have ready the following information from the customer:

1. Address
   Preferably AVC

2. Plan
   Remember to select a high-speed plan, where available

3. Appointment time preferences
   You will need to provide a range of days, and select morning and/or afternoon periods

Once the order is placed, our team will organise with NBN to be in contact to arrange the NTD upgrade, in-line with the preferred time windows provided.

This new capability comes after faster Fixed Wireless plans were made available last year.

Any questions?

Please reach out your account manager or contact support if you need further information.

To make a faster Fixed Wireless plan order, simply log into Carbon, submit an address in the Fixed Wireless footprint and see the options available.

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