Skip to main content

First Published Tuesday 27 Aug 2024 | Last Updated Wednesday 1 July 2026 | 1 min read

Faster nbn® Fibre upgrades incoming for Wholesale

Technician upgrading an outdoor fibre box

Faster NBN fibre upgrade ordering is coming soon to the Carbon portal for Wholesale partners.

You will be able to take advantage of a new provisioning process to upgrade eligible NBN FTTN and FTTC connections.

Right now…

Our Fibre Connect program upgrades FTTN and FTTC connections to FTTP via some support ticketing with your partner manager and an average turnaround of up to several days.

But soon…

Our improvements to Carbon will automate the FTTP upgrade process and remove the requirement to lodge requests with your Partner Manager.

Additionally, more premises will also be eligible for fibre upgrades*.

For FTTN connections, the minimum plan eligible to upgrade is 100/40Mbps, but for FTTC connections, the minimum plan eligible to upgrade has dropped to just 12/1Mbps.

Why upgrade to fibre

NBN Fibre is one of the premier connectivity products in our portfolio and our Carbon automation will enable you to provision and support your end customers even faster.

  • Access faster plans and uploads – Unlock NBN TC-4 plans up to 2000/500Mbps, great for conference calls and cloud apps.

  • After-hours install – Flexible installation times for fibre upgrades plus proactive service monitoring for 7 days following order completion.

  • Better value – Business grade support on higher speed tiers with nbn® 4 hour eSLA included by default on 500/200, 1000/400 and 2000/500Mbps plans.

Why choose Aussie

  • National networkOur network connects to all 121 nbn POIs (Points of Interconnect).

  • Fast end-to-end ordering

    – Qualify, provision and invoice fibre upgrade orders easily through our Carbon portal.

  • Business grade support – Local, wholesale Aussie support to keep end customers connected and productive.

Wholesale Data Services

Flexible, fast and reliable

See our range of wholesale data services, including nbn® TC-4 and Enterprise Ethernet.

See Plans

You can also grow your network capability with Aussie Fibre and other Wholesale Network Solutions to give your customers the flexibility, security and scalability to power growth.

Our team will be in touch with Partners to advise when automated NBN Fibre upgrade ordering will be available in Carbon.

Tags:WholesaleNBNCarbon

Written by

Photo of Matt Palmer

Matt Palmer

Marketing Lead

Matt is a marketing and communications professional with more than 8 years' experience in the IT and telco industry. ...

See all articles

Share this post with your mates!

Articles like this

  • 5G vs NBN vs Satellite

    5G Broadband vs NBN: Which is better?

    21 October 2025 | 2 min read

    What are the different ways to connect to the internet? Fixed line networks Mobile broadband Satellite NBN The biggest fixed line network provider in Australia…

    Tags: NBN, Aussie's Guide to The Internet, Mobile

    Read more
  • Image of a robot sitting with a family

    Head in the cloud - fun ways to make use of high speeds

    12 March 2025 | 3 min read

    Cloud-based home security Picture this: you get an alert on your phone of suspicious activity at home. You open your home security app, and – gasp! The fridge…

    Tags: Internet Speed, NBN, PRO

    Read more
  • 5G Mobile Plans

    New 5G Mobile Plans

    31 October 2024 | 1 min read

    Our new 5G shaped mobile plans go live on October 31, 2024. These new 5G* shaped plans will enable access to Optus' 5G network at affordable prices. Details of…

    Tags: 5G, Wholesale, Mobile data

    Read more