First Published Tuesday 27 Aug 2024 | Last Updated Wednesday 1 July 2026 | 1 min read
Faster nbn® Fibre upgrades incoming for Wholesale
Written by Matt Palmer, Marketing Lead

Faster NBN fibre upgrade ordering is coming soon to the Carbon portal for Wholesale partners.
You will be able to take advantage of a new provisioning process to upgrade eligible NBN FTTN and FTTC connections.
Right now…
Our Fibre Connect program upgrades FTTN and FTTC connections to FTTP via some support ticketing with your partner manager and an average turnaround of up to several days.
But soon…
Our improvements to Carbon will automate the FTTP upgrade process and remove the requirement to lodge requests with your Partner Manager.
Additionally, more premises will also be eligible for fibre upgrades*.
For FTTN connections, the minimum plan eligible to upgrade is 100/40Mbps, but for FTTC connections, the minimum plan eligible to upgrade has dropped to just 12/1Mbps.
Why upgrade to fibre
NBN Fibre is one of the premier connectivity products in our portfolio and our Carbon automation will enable you to provision and support your end customers even faster.
Access faster plans and uploads – Unlock NBN TC-4 plans up to 2000/500Mbps, great for conference calls and cloud apps.
After-hours install – Flexible installation times for fibre upgrades plus proactive service monitoring for 7 days following order completion.
Better value – Business grade support on higher speed tiers with nbn® 4 hour eSLA included by default on 500/200, 1000/400 and 2000/500Mbps plans.
Why choose Aussie
National network – Our network connects to all 121 nbn POIs (Points of Interconnect).
Fast end-to-end ordering
– Qualify, provision and invoice fibre upgrade orders easily through our Carbon portal.
Business grade support – Local, wholesale Aussie support to keep end customers connected and productive.
You can also grow your network capability with Aussie Fibre and other Wholesale Network Solutions to give your customers the flexibility, security and scalability to power growth.
Our team will be in touch with Partners to advise when automated NBN Fibre upgrade ordering will be available in Carbon.
Written by

Matt Palmer
Marketing Lead
Matt is a marketing and communications professional with more than 8 years' experience in the IT and telco industry. ...
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