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Try our new My Aussie app

  • Make a payment plan
  • Change your password
  • Check Usage
  • Plus more self help tools

Visit the App Store or Play Store and download our new self-help app today!

Find out more

All Australian Technical Support

Aussie Broadband offers technical support for all of its products.
You can log a fault on your service by calling 1300 880 905 between the hours of

  • 8am to Midnight – Monday-Sunday
  • Standard operating hours on public holidays (closed Christmas Day and Good Friday)

All times shown are in Australian Eastern Time (AET).

If you would like to log a fault by email you can email [email protected] but please note our preferred method of fault logging is by phone.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Same great enterprise services,
now under our Aussie Broadband name

As of May 23, we’ve transitioned to Aussie Broadband Enterprise and retired the Wideband Networks brand. Don't worry! Other than the name, nothing has changed. We're still offering the same high quality enterprise services as always.

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