string(54) "https://www.aussiebroadband.com.au/help-centre/mobile/" string(54) "https://www.aussiebroadband.com.au/help-centre/mobile/"

Mobile

Coverage and Speed

Aussie Broadband ABN 29132090192 acts as a reseller and uses part of the 4G and 3G mobile network and capabilities of Telstra Corporation Limited (ABN 33 051 775 556) to provide our mobile services.

The mobile product of Aussie Broadband provides a 4G coverage footprint of 97% and a combined 4G and 3G coverage footprint of more than 98.8% of the Australian population covering 1.62 million square kilometres.

The network capability of Aussie Broadband’s mobile solution has access to download speeds of up to 100Mbps on 4G across 92% of the population.4G devices will enjoy typical download speeds of 2-50Mbps and upload speeds of 1 to 10 Mbps in 4G coverage areas.

On 3G, typical download speeds are 1.1-20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.5% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps*.

DISCLAIMER:

*End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source / upload destination and network management measures.”

How do I activate my new SIM card?

If you have recently purchased a mobile sim service through Aussie Broadband you can activate your SIM by going to our activation page here.

To activate the SIM, you will need the "SIM number" as well as the “activation code” which you can find on the inside of the green envelope that your SIM card arrived in.

If you have issues or need help, simply call our expert sales team who can help guide you through this process on 1300 880 905.

How do I find out the IMEI number of my mobile phone?

The IMEI number is usually located either under the battery in the back of your mobile phone or on the box in which your mobile phone was delivered in.

The IMEI number is an equipment identifier and is unique to every mobile handset. It is a 15 digit number. This number can also be obtained by typing *#06# followed by the call button. This key combination will then present your IMEI number on your screen.

International Roaming

International Roaming

Headed overseas and want to take your phone? We have you covered. Our international roaming is an option for you. With the roaming pack, you will get included calls and texts to 58 countries including Australia, and 200MB of data.

How it works?

Some customers will find feature disabled while others will have it enabled by default. If you’re headed overseas, we recommend checking with our customer service team to see if this feature has been enabled or disabled on your account.

If enabled, international roaming will automatically activate upon reaching a destination country, this can sometimes occur even when the phone is switched into airplane mode. Roaming costs will immediately apply and this can happen without notification.

Costs?

Our basic 24 hour roaming pack of $12 will apply immediately upon arriving in the following countries: Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, USA, Vanuatu, Vietnam.

Countries not included: Select countries that do not have a roaming pack, will still provide roaming services, charged at a standard rate for that specific country.

Click here to see our international roaming pack and cost information.

Additional costs: 

Extra charges will incur if the data limit of 200mb is reached. Additional data charges will be at the standard data rate for the select country which is provided in the link above. You may hit the data threshold without receiving a warning, depending on how quickly you're using data.

How to avoid unwanted additional charges and bill shock?

200mb data is not a great deal of data for social media, videos, and uploading pictures. If you intend to use a large amount of data, it's recommended to find a WiFi hotspot, local library with WiFi, or utilise WiFi at your accommodation where possible. Sometimes it can be worth purchasing a local SIM if you will be using your phone significantly while overseas. You can track data usage right on most mobile phones in the settings. Roaming charges can be very expensive so it's best to keep an eye on data usage.

Mobile Voicemail FAQ

Here's all the information that you need to know about setting up your mobile voicemail.

What is the mobile voicemail short code number?

How do I initiate Voice setup?

How do I change my mailbox settings?

How can I manage my voicemail greetings?

How can I access my voicemail remotely?

How many message can be stored in my voicemail storage?

How long are unplayed messages held for?

How long are played messages held for?

How long are played and stored messages held for?

What is the mobile voicemail short code number?

The voicemail short code number is: Dial 141

How do I initiate Voice Setup?

  1. Dial 141 from your handset
  2. Enter your 6-digit PIN and press the # key
  3. Record your name and press # key
    • If you wish to listen to your recording - press 1
    • If you wish to re-record your recording - press 2
    • If you're okay with your recording - press # to save
  4. Record all call greeting and press # to save
    • If you wish to listen to your recording - press 1
    • If you wish to re-record your name - press 2
    • If you are okay with your recording - press # to save

How do I change my mailbox settings?

  1. Dial 141 from your handset, then
  2. To change mailbox settings - press 3
    • To setup login options (setup voicemail pin) - press 1
    • To change notifications settings (to enable or disable SMS notifications) - press 3
    • To return to your previous menu - press *
    • Help administering your mailbox - press 0

How can I manage my voicemail greetings?

  1. Dial 141 from your handset, then
  2. To manage your greetings - press 2
    • To setup your all call greetings - press 1
    • To record your name - press 2
    • To return to the previous menu - press *
    • Help administering your mailbox - press 0

How can I access my voicemail remotely?

To access your voicemail remotely, perform the following steps:

  1. Dial the MSN and wait for the diversion to voicemail
  2. While the greeting is being played, press the # key
  3. Enter the PIN number set up for the service and press the # key again

After completing these steps, you will have access to the voicemail box as if dialing to the voicemail short code from your handset.

How many messages can be stored in my voicemail storage?

Up to 20 messages can be stored in your voicemail storage. Each message can be up to 60 seconds for each end user.

How long are unplayed messages held for?

Unplayed messages are held for 10 days.

How long are played messages held for?

Played messages are held for 7 days.

How long are played and stored messages held for?

Played and stored messages are held for 10 days.

Standard porting hours for transfering current number to Aussie Broadband

The standard porting hours are as follows:

  • Monday to Friday: 08:00am to 08:00pm Australian Eastern Standard Time
  • Saturdays: 10:00am to 06:00pm Australian Eastern Standard Time
  • Closed on Public Holidays

Orders submitted outside of these hours mentioned above will be queued in our system for processing.

What do I do if my mobile phone is displaying ‘PUK CODE’?

After 3 unsuccessful attempts at entering your PIN code, your mobile phone will display "Enter PUK Code". If you enter the PUK (Personal Unblocking Key) incorrectly 3 times your handset will shut down. This is a security measure and you'll need to purchase a replacement SIM card.

What do I do if my mobile phone is lost or stolen?

In the event that your mobile phone is lost or stolen, please give our friendly staff a call on 1300 880 905 and we will place a barring on the handset. This will prevent the mobile phone from making outbound calls, only allowing it to receive incoming calls.

Are any calls or SMS messages excluded from your mobile plans?

Our plans excludes some calls / SMS including calls to premium numbers, calls to 1234, 12455 & 12456. Calls to international numbers are also not included in the plan value and are charged at standard rates. Contact us if you’d like specific information on inclusions and exclusions.

Can I block my number on a call by call basis from my mobile phone?

From your mobile phone, dial #31# followed by the number you wish to dial. This will block your number from being presented to the recipient on a call by call basis.

Does Aussie Broadband support Premium SMS?

Premium SMS is not supported by Aussie Broadband and is barred by default. If you would like to have access to this feature please give our sales team a call on 1300 880 905 to have it enabled.

How do I cancel an active divert from my mobile phone to another number?

To cancel an active divert, simply type ##21**10# followed by the call button.

How do I divert my mobile phone to another number?

To divert your mobile phone to another number, simply type **21* followed by the phone number you wish to forward calls to, including the area code then *10#, followed by the call button.

Multiple text messages within same minute

An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent.

Why was my SMS delayed?

Most mobile phones can send and receive SMS text messages. We'll take reasonable steps to deliver any text sent from your mobile phone. Somtimes technical, network or other unforeseen issues may prevent a message from being delivered in a timely manner, despite our best efforts. Please note that all SMS message sent from your phone will be charged regardless if it is delivered to the intented recipient or not.

Configure your 3G Modem

Mobile Broadband Support Configure your 3G Modem

This article provides the steps required to successfully configure your 3G dongle.

Install and configure


Use the steps below when connecting and configuring your mobile broadband dongle.

A pdf version of this guide is available here.

Step 1 - Plug the USB Modem in to an available USB port on your computer. You can use the included USB extension cable to receive a better 3G signal.

Untitled-1

Step 2 - If your computer has AutoRun enabled you will see the following screen, select Run AutoRun.exe and proceed to Step 5.

step2

Step 3 - If your computer doesn't have AutoRun enabled, open My Computer and then open CD Drive -> Wireless BB.

step3

Step 4 - Open AutoRun.exe to launch the Setup Application

step4

Step 5 - Click Next in the Wireless Broadband Setup window.

step5

Step 6 - Select I Agree in the License Agreement page.

step6

Step 7 - Click Next in the Choose Install Location page.

step7

Step 8 - Click Next In the Choose Start Menu Folder Page.

step8

Step 9 - When Setup has completed, click Finish. After this step you will notice the new hardware wizard show up in the bottom right hand corner near the windows clock.This is the modem installing itself. Please wait until this is finished until proceeding to the next step (may take up to 5 minutes).

step9

Step 10 - After setup is completed you will have a new shortcut on your Desktop called Wireless Broadband, open the Wireless Broadband program from this shortcut.

step10

Step 11 - When you first open the Wireless Broadband program, you will see the SP Code Prompt window. In the SP: box type in: 330M1 and click OK. *Note 0 is a zero


step11

Step 12 - You are now at the connect screen. In the bottom left hand corner of this window you can see your Signal Strength and an icon of a computer with a Red Cross.This icon indicates you not connected to your Mobile Broadband Service.To connect click the Connect Button.

step12

Step 13 -Once connected you will notice the Red Cross on the computer changes to a green connected icon.The red and green arrows indicate your download and upload speeds. To disconnect press the Disconnect button.

step13

General Settings

Mobile Broadband Support General Settings

This article provides information relating to the general settings required when configuring your 3G service.

General Settings
Access Pin (AP)/ SP code 330M1
Access Pin Number (APN) M2LNS1
Authentication *99#
Username blank
Password blank

Still not found what you’re looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Same great enterprise services,
now under our Aussie Broadband name

As of May 23, we’ve transitioned to Aussie Broadband Enterprise and retired the Wideband Networks brand. Don't worry! Other than the name, nothing has changed. We're still offering the same high quality enterprise services as always.

1500+ 5 star reviews

Where should we send your brochure?

We take your privacy seriously and will never share your information with anyone.