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Having issues with internet/Mobile data?

Last Updated: Thursday, 27 Apr 2023

Here’s some helpful tips for when your internet/mobile data is playing up.

  1. Are you using mobile data or Wi-Fi?

    • This will determine whether the issue is with the SIM or your Wi-Fi/router.

  2. Check that your mobile data is enabled in the settings.

  3. Have you used all of your data allowance?

    • If you have, you can purchase a data top up.

  4. Are you able to use the internet through any other apps?

  5. Try ‘Reset Network Settings’.

If you are still having trouble with outbound calls, feel free to call our lovely support team on 1300 880 905.

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