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Call our Australian-based support team
If you would like to contact a specific department, see below for options and open hours.
Customer service
Accounts and billing
Technical support
1300 880 905
Option 1 then 3
Option 1 then 4
Monday to Friday
8am – midnightSaturday
8am – midnightSunday
8am – midnightPublic holidays
Closed Christmas Day and Good Friday
Business customer service
Business technical support
Accounts and billing
1300 480 905
Option 3
Option 4
Monday to Friday
8am – midnightSaturday
8am – 8pmSunday
8am – 8pmPublic holidays
Closed Christmas Day and Good Friday
Customer service
Accounts and billing
Technical support
1300 880 905
Option 1 then 3
Option 1 then 4
Monday to Friday
8am – midnightSaturday
8am – midnightSunday
8am – midnightPublic holidays
Closed Christmas Day and Good Friday
Business customer service
Business technical support
Accounts and billing
1300 480 905
Option 3
Option 4
Monday to Friday
8am – midnightSaturday
8am – 8pmSunday
8am – 8pmPublic holidays
Closed Christmas Day and Good Friday
Opening hours are listed in AEST.
If you're attempting to contact Aussie Broadband from outside Australia, please dial: +61 3 5165 0000.
We're here to chat
See our live chat hours.
Residential Customer Service
Live chat
Monday to Friday
8am – midnightSaturday
8am – midnightSunday
8am – midnightPublic holidays
Closed Christmas Day and Good Friday
Business and Residential Sales
Live chat
Monday to Friday
9am – 5pmSaturday
ClosedSunday
ClosedPublic holidays
Closed
Opening hours are listed in AEST.
Technical support at hand
Find answers to frequently asked questions. See below for answers to some of our most common questions.
Check outages
View allSee current outages in your area.
No internet connection
TroubleshootTroubleshoot your connection issues.
Run a speed test
Start testTest your connection speed in seconds.
BYO router settings guide
Get startedView our step-by-step router setup guide.
Getting Started
Learn moreAussie's Guide to the Internet.
Moving home
Learn moreLearn how to relocate your internet service.