How to activate your Aussie Broadband mobile service

To make sure your eSIM is installed, check your device's mobile network settings. 

• For Apple iOS, go to Mobile or Mobile data settings. Your eSIM will be listed with your chosen mobile number. Make sure “Turn on this Line” is toggled on. 

• For Android, go to Settings > Network & internet > SIMs (or for Samsung devices, Settings > Connections > SIM manager). Your eSIM will have your chosen mobile number and an “AussieBB” label. 

  Please note: menu names may vary depending on your device model and software version.

Yes! You can choose to transfer your number in the above activation flow. 
 
If you're transferring your number to Aussie, make sure the details you enter match what's on file with your current provider, including: 

• Phone number 

• Name 

• Date of birth 

• Account number  

If anything doesn't match, your number transfer could be delayed.

Most number transfers are completed within 1–3 hours during porting hours. 

If you activate outside porting hours, we'll begin the transfer when porting reopens, which may take longer. 

Porting hours 

• Monday – Friday: 8am – 8pm (AEST) 

• Saturday: 10am – 6pm (AEST) 

If you want someone else to activate and use an SIM/eSIM, you can delegate it to them in MyAussie. 

Please note: before sending a SIM to someone else, check that their device is compatible with the SIM type and works on the Optus network. 

1. Log in to MyAussie through the app or web portal. 

2. Head to Services and scroll down to Pending orders. You'll see your new service listed as Mobile (new). 

3. Select Delegate Activation. 

4. Enter the name and email address of the delegated user. We'll send them a link so they can activate the service themselves.

If you’ve put your SIM card into your phone, but it isn't working straight away, try these troubleshooting steps:  

1. Make sure the SIM is inserted correctly. 

   • The gold chip, generally, should be facing the interior of the mobile handset. 

2. Restart your device. 

3. Check that you’ve got an email or SMS from us telling you your activation or number transfer is complete. 

4. Confirm your device is compatible with the Optus network. 

5. Check that your device isn't locked to another provider. 

   • If your handset is branded by another provider (eg. Telstra), or you’re getting a message saying “Invalid SIM” or “SIM unsupported”, this is a good indicator of this.  

6. Try the SIM in another compatible device. 

Warning signs of an unauthorised port include: 

• Your phone suddenly loses service or displays "SOS only". 

• You receive notifications about a SIM swap or port request you didn't make. 

• You receive verification codes or password reset messages you weren't expecting. 

If you think your mobile number has been transferred without your permission, act quickly: 

• Contact your bank immediately and let them know your mobile number may have been compromised. 

• Contact your mobile provider and report the unauthorised port. 

• Change the passwords for your email, banking, myGov, and any other important online accounts. 

• Check your accounts for suspicious activity, including unexpected transactions or password reset requests. 

• If you believe your personal information has been exposed, contact IDCARE for support and advice. 

For more information about protecting yourself from mobile fraud, visit Scamwatch and IDCARE.