How can I set up a payment plan?
We understand if you may be struggling to make this month’s payment, or just need a few extra days from time to time. We understand if you may be struggling to make this month’s p...
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Accounts and Billing Articles
Closing your account
Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing se...
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How do I update my payment details?
You can update billing details – like Credit or Debit card payments or Direct Debit – in two ways: by using the MyAussie® app or web portal. You can update billing detai...
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How to send a password reset link to a user
Find the user and click ‘Edit’ Click ‘Send Password Reset Link’ Follow the steps in the email...
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How to change your Aussie Broadband password
Step 1 Step 1 Log in to your MyAussie ® account using your user account details and password provided on signup. Log in to your Consideration note: If you unsure as to what y...
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Paying a bill in MyAussie
Paying a bill (invoice) using the MyAussie ® app or website is easy. Paying a bill (invoice) using the Once you're logged in, select the Next, tap or click the On the followi...
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Declined payment fees & late fees
What happens with a declined payment? Will I be charged a fee? What happens with a declined payment? Will I be charged a fee? A declined payment can occur for a number of reasons ...
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How can I change my billing anniversary date?
You can change your billing anniversary date by calling our Customer Service team on 1300 880 905 . A pro rata amount (which is a relevant portion of your costs) will be billed...
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How do I add authorised contacts to my account?
Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you ...
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Enabling/disabling Dark Mode in MyAussie
The Dark Mode setting simply makes your MyAussie ® app appear darker. The In the Profile tab, at the bottom, you’ll see settings for Dark Mode under a heading that says A...
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