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Accounts and Billing

How do I add authorised contacts to my account?

Last Updated: Tuesday, 27 Feb 2024

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you can obtain by speaking with our accounts team.

A person appointed as an Authorised Contact/ Representative has the power to act on your behalf as if they are the Primary account holder, or if you provide additional rights, the level of access to those that you confer.

Step 1:

Log in to your MyAussie® account at https://my.aussiebroadband.com.au/ using your user account details and password provided on signup.

Consideration note: If you unsure as to what your details this information is available within your step 4 email of the welcome series.

Step 2:

Go to the “Profile” tab on the left menu, then select the “Contacts” tab.

Step 3:

Click the “Add a contact” link at the bottom of the page.

At this step, you will need to complete Two-Factor Authentication. You will be prompted to receive and confirm a code back to our system to confirm your identity.

screenshot from myaussie app

Step 4:

Enter the contact’s details filling out all fields with an “*” at the end of the field . Then click “Save Contact”.

Copy the code and place it into the provided area. Then click Add contact.

screenshot from myaussie app

Note: If you have extenuating circumstances or you are unable to complete these forms due to personal circumstances please call our accounts team on 1300 880 905 to see how we can assist you.

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