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How to report a fault in MyAussie

Last Updated: Monday, 24 Apr 2023

  1. First, head over to the MyAussie app or website.

  2. To report a fault, head to the Support tab at the bottom, then click or tap on Report a Fault.

    Alternatively, you can go to the Home tab, then scroll down until you see Faults and click on the arrow ( > ) next to it. The next page will have a button to Report a Fault.

    Screenshot of the MyAussie app from the Support tab, with a red rectangle highlighting a section titled 'Active Faults'. There is a button above the heading that says 'Report a Fault'.

  3. Once you’ve selected Report a Fault, MyAussie will automatically run a Self Test. If there’s something wrong with the service, it will let you know that there’s an issue and ask you to add some notes before raising a fault with us.

  4. Once you’ve raised the new fault, a member of our team will get in contact with you via MyAussie to help, so make sure you check back for any updates.