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About Us

who we are

At Aussie, we do things a bit differently to other telecommunications companies. We started in a living room in regional Victoria back in 2003, aiming to change the game – and we haven’t lost sight of our roots.

we're changing the telco game

A little about us

  • Aussie-based support

    All our Customer Service centres are 100% Australian-based.

  • Award-winning service

    We've been recognised as Australia’s most trusted telco several years running(Opens in a new tab), along with accolades for best internet service provider, and outstanding customer satisfaction.

  • Supporting Aussie communities

    At Aussie, we’re committed to making an authentic, positive impact in the communities we serve.

Company Information

Learn more about us

  • Purpose and Values

    What makes us who we are?

    Our values are more than just words – they guide every decision we make. They’re the secret sauce that keeps us pushing boundaries and doing right by our customers and communities.
    Find out more
  • Investor Centre

    Become an Aussie Broadband investor

    This is the home of our ASX related information and documentation for our investors.
    Find out more
  • Community Impact

    How we make a difference

    We believe in building strong, connected communities – because being good to people is just good business.
    Find out more
  • Careers

    Work at Aussie broadband

    Think you’d be a great fit at Aussie? Check out our current opportunities.
    Find out more
  • Our leaders

    Meet the team that thinks big

    With a wealth of experience, they’re helping us change the game.
    Find out more
  • Our history

    Discover our roots in regional Victoria

    From a living room in Morwell to a national telco provider, see how it all began.
    Find out more
Our values

More than words on a wall

Our values guide us as we go about changing the game. We often stop to check our choices against them – as you would a compass – making sure we are heading in the right direction for our staff, our customers, our communities, and the business as a whole.

  • Don't be ordinary, be awesome

    We don’t settle for “just okay.” Whether it’s helping a customer, solving a problem, or supporting a teammate, we go the extra mile. We believe in lifting each other up and celebrating wins. Being awesome isn’t about being perfect—it’s about showing up, caring deeply, and doing your best.

  • Think big

    We love a challenge. If someone says it can’t be done, we lean in and ask, "Why not?" We’re curious, bold, and always looking for better ways to do things. We embrace change, take smart risks, and treat failure as a stepping stone to success. Thinking big means never standing still.

  • No bullsh*t

    We value honesty, transparency, and respect in every interaction. That means saying what needs to be said, owning our mistakes, and communicating with care. No bullsh*t doesn’t mean being blunt - it means being real, thoughtful, and kind.

  • Be good to people

    We believe in doing right by others. That means helping our customers succeed, empowering our team, and giving back to our communities. We treat each other like adults, not children, with trust as our default position to make a positive contribution to our community. We know the difference between being nice to people and being good to people.

  • Have fun

    Life is too short to not have fun at work. We don't take ourselves too seriously, we love a good joke (or a bad one), and we're playful with our customers and each other where appropriate. We celebrate milestones wherever we can. Belly laughs are part of our business.

Our Certifications

We are fully certified

At Aussie Broadband, we want you to feel confident that we’re a telco you can trust, which is why we strive to demonstrate our commitment to quality and security by adhering to industry standard certifications. Here’s our full list of certifications:

  • ISO 27001 Certification

    ISO 27001 is a global standard for information security management. The certification covers the provision of the protection of information, through its full lifecycle, in the delivery of telecommunications services to residential, commercial and government customers.
    Learn more
  • ISO 9001 certification

    ISO 9001 is an international standard for quality management. Aussie Broadband has been independently assessed and certified as having established, documented, and implemented a Quality Management System complying with the requirements of ISO9001:2015 Quality Management Systems.
    Learn more
  • B-corp certification

    We are a certified B Corporation, one of the biggest Australian telcos to achieve this certification. What this means is that our strategies, policies and work have been rigorously assessed by B Lab, and shown to benefit (that's what the 'B' stands for!) workers, the community, and the environment.
    Learn more
Our Awards

we're recognised for our quality

We like to punch way above our weight. Here are just some of the ways we've been recognised:

  • Australia's Most Trusted Telco - Roy Morgan (2024, 2023, 2022)

  • Internet Service Provider of the Year - Roy Morgan Customer Satisfaction Awards (2024, 2023, 2021, 2020)

  • Mobile Phone Service Provider of the Year — Roy Morgan Customer Satisfaction Awards (2024, 2023)

  • Best of the Best - Roy Morgan Customer Satisfaction Awards (2023)

  • Premium Brand (Telco) - Roy Morgan Award (2022)

  • Quality Service Award for Internet Service Providers - Readers Digest (2025, 2024, 2023, 2022)

  • Best Internet Service Provider — Product Review (2025, 2024, 2023, 2022, 2020, 2019 2018 and 2017)

  • Most Loved Broadband Provider & Most Trusted Broadband Provider, Top Value & Most Legendary Service - Finder Customer Satisfaction Awards (2025, 2024)

  • Best Mobile Broadband — Product Review (2024, 2023)

  • Best NBN Brand — Choice Magazine (2024, 2023, 2022, 2021)

  • Most Recommended & Most Reliable - Finder (2025)

  • Best NBN Provider - Finder Customer Satisfaction Awards (2023)

  • Best Teco Innovation - Finder Awards (2022)

  • Best Online Customer Service - Finder Awards (2022, 2021)

  • Most Recommended (NBN) - Mozo Awards (2023, 2022, 2021, 2020, 2019)

  • Connection Quality - Mozo Awards (2023, 2022, 2021, 2020, 2019)

  • Service & Support - Mozo Awards (2023, 2022, 2021, 2020, 2019)

  • Outstanding Customer Satisfaction - Mozo Awards (2023, 2022, 2021, 2020, 2019)

  • Most Trusted Internet Provider — Canstar Blue Awards (2024, 2023)

  • Best NBN Provider — Canstar Blue Awards (2023)

  • Most Satisfied nbn™ Customers — Canstar Blue Awards (2024, 2023, 2020, 2019)

  • Commitment to Customer Service - ACOMM Awards (2024, 2020, 2019)

  • Innovation & Large Company (Fault Detector Project) - ACOMM Awards (2022)

  • Customer Service Organisation of the Year (Large Business) - Winner - Australian Service Excellence Awards (2020, 2021)

  • Customer Service Organisation of the Year (Large Business) - Service Champion - Australian Service Excellence Awards (2022)

  • Customer Service Project of the Year (Customer Impact) - Service Champion - Australian Service Excellence Awards (2022)

  • Best Broadband Provider (2018), Best Fixed Broadband Provider (2022, 2019) - Edison Awards

  • Diversity and Inclusion - ACOMM Awards (2021)

  • Community Contributions - ACOMM Awards (2017)

  • 5-Star Employer of Choice — Human Resources Director (2022)

  • Certified Great Place to Work (Position 16 for 2021)

  • Certified Great Place to Work (2020)

  • Managing Director of the Year — CEO Magazine (2021)

  • Best 30 Workplaces to Give Back (Position 21 for 2021)

  • Hammer Award — Pause Awards (2022, 2021)

FAQS

Frequently asked questions

Still unsure? Have a look through our most frequently asked questions, and please don't hesitate to reach out to our friendly support team if you don't see an answer to your question.

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