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Accounts and Billing

Disaster Support

Last Updated: Tuesday, 27 Feb 2024

Aussie Broadband’s main office is based in a regional location (Gippsland, Victoria) and we know only too well the impact fires and floods can have on communities.

During disasters such as bushfires, floods and cyclones, we try to proactively map customers’ addresses from available emergency services data and contact them to offer assistance.

We recognise that what works for one customer may not work for another, so our policy is designed to be flexible.

Our support includes:

  • Initial services/discounts valued at up to $250 for any customer who has lost their home or been significantly impacted by disaster

  • Services/discounts valued at up to $80 for any volunteer working for extended periods on disaster relief

  • Other support by individual arrangement

You’ll find some other services below that may help.

You can use the MyAussie® app or portal, or speak to one of our friendly team, to:

  • check if a connection is still online to your property

  • divert your VoIP phone number at any time. (Note: Diverting your number is free, but there may be additional costs associated with calls being redirected.)

  • set up a payment plan at any time, without the need to speak to anyone

  • organise a relocation of your service

Don’t forget our range of financial hardship support options are also available. Find out more information here.

Our services for community groups include:

If you have been impacted by disaster and have not yet heard from us, please don’t hesitate to contact our friendly team on 1300 880 905.

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