Skip to main content

Aussie Broadband warns over new NBN Special Access Undertaking

Media Release | Thursday, 17 Mar 2022 | 2 min read

Aussie Broadband’s Managing Director Phillip Britt has warned the telco industry is holding its breath waiting for the new NBN Special Access Undertaking (SAU).

The SAU is a key part of the regulatory framework that governs the prices NBN can charge for the services it supplies to retail phone and internet companies.

The consultation process began in April 2021 and was initially expected to be completed within 12 months. However, this has now been delayed with no end in sight.

Phil said that there’s no certainty for RSPs and the process continues to drag on with NBN playing a cat and mouse game with the ACCC and industry.

“NBN provided temporary CVC relief due to COVID in 2020, but in effect this didn’t continue in 2021 – even though lockdowns continued throughout most of the year,” Phil said. “Additional punitive measures, such as CVC breach charges, were re-introduced in 2021, which added insult to injury.

“Despite NBN’s commitments to ensure fair and sustainable pricing for RSPs and consumers, our CVC costs have increased by 70% from June 2021 to Dec 2021,” Phil said.

Presenting at the CommsDay Congress in Melbourne, Phil said the recently released pricing update from NBN had some positive changes including:

  • the move to AVC-only pricing for 100/20 tiers and above

  • changing the basis of billing to utilised CVC, rather than provisioned CVC

  • Making 25Mbps plans the entry level tier

However, Phil noted that concerns remained, such as proposed price increases for many products, with a mechanism for continued annual price rises.

“We support NBN’s overall direction, but we’d like to see some changes to create a win-win-win for NBN, RSPs and consumers,” he said.

“Keeping a variable component in the low-speed tiers allows RSPs to tailor their products for different consumers.

“AVC-only pricing on the high-speed tiers protects RSPs from CVC overage. Dropping the prices would further stimulate demand.”

During his presentation, Phil proposed some alternative pricing including:

  • Leaving 50/20 bundle at $45, but increasing current inclusions

  • Dropping 100/20 and 100/40 bundles to $50 and $55 respectively, both above target ARPU

  • Dropping 250/25 and 1000/50 to $60 and $65 respectively to accelerate uptake

“We have seen the success of long-term price changes – not temporary discounts – in changing the take-up of plans. For example, the Focus on 50 program increased the uptake of the 50/20 (and higher) tier from around 16% to 70%, and the launch of high-speed tiers in May 2020 has almost doubled the take-up of these services.

“NBN’s Fibre Connect Program will mean that 75% of premises will be eligible for 1Gbps speeds by the end of 2023, compared to 42% today.

“Ultimately, Aussies are reliant upon high-speed internet more than ever before. It’s time we started to rise up in the global rankings,” said Phil.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

Media Enquiries

Alex Walker | Media Advisor

[email protected]

+61 448 110 962

About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.