Aussie Broadband wins gold for the fifth straight year at the 2026 Quality Service Awards!
Media Release | Sunday 12 Oct 2025 | 1 min read
Aussie Broadband has won the 2026 Reader's Digest Quality Service Award for Internet Service Providers for the fifth year in a row.
The awards are determined by a quality service survey of approximately 2500 Australians across 52 categories. Respondents were asked to rank their experiences on questions around Personalisation, Understanding, Simplicity, Satisfaction and Consistency.
“At Aussie Broadband, delivering excellent customer service is ultimately about patience,” said Aussie Broadband GM Residential Customer Service, Nikki Kovacevic. “Our staff have no scripts to recite other than for compliance reasons and we want them to take the time to listen to our customers and solve their tech problems on the first call wherever possible — it's always been our key point of difference and it's what our customers trust and love us for.”
“Winning the Quality Service Award is a true reflection of the dedication and hard work Aussie Broadband's customer service team does to make them stand shoulders above the rest when it comes to quality customer service,” said Reader’s Digest GM of Publishing, Sheron White. “The fact that their customer service team resides in Australia sets them apart from many other providers, ensuring customers are always speaking to a local who is empowered to help.”
The win follows Aussie Broadband’s recent announcement that it has also been named Australia's Most Trusted Telco for the fifth year in a row.
All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.
About Aussie Broadband Limited
Aussie Broadband Group is a fast-growing telecommunications services provider - comprising of the Aussie Broadband and Symbio businesses.
Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
The fifth largest provider of broadband services in Australia with continuing growth in the residential segment, the Group provides a broad suite of solutions through its data, voice, and managed solutions to business, enterprise and government customers. Aussie Broadband Group also provides wholesale services to other telecommunications companies and managed service providers.
For further information please visit: www.aussiebroadband.com.au