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Gippsland company recognised as Australia’s best

Media Release | Monday 4 June 2018 | 1 min read

Aussie Broadband Managing Director Phillip Britt accepting the telco industry Edison award 2018

Gippsland-based Aussie Broadband has been recognised as Australia’s best broadband provider at the telco industry Edison Awards in Sydney.

The awards, run by CommsDay, were judged by a panel of 17 industry experts.  Aussie Broadband was up against other nominees in the category including Optus, TPG and Telstra.

Managing Director Phillip Britt said that Aussie Broadband was recognised by the judges as being the only internet service provider outside the “Big Four” to build interconnect to all NBN regions across Australia.

“The award also recognised that we have dramatically grown our market share and customer rating scores over the past 12 months,” he said. “We are now the fifth largest company in Australia putting on NBN services.”

Phil said that a number of initiatives have contributed to the company’s growth, including no contracts, 150 and 250 speed tier plans, and automated systems that can churn existing NBN customers across to Aussie in as little as 15 minutes.

“We’ve also introduced a comprehensive communications program for outages and we specifically manage our network to avoid congestion – including publishing daily graphs for every region so people can see what bandwidth headroom we have available.”

Phil said he believed much of the company’s success can be pinned down to its values of being good to people, and no bull, which are very much a reflection of the Gippsland region.

“We started in a lounge room in Morwell nearly 15 years ago, and now we are a major employer in the region with more than 130 staff,” he said.

“This award wouldn’t be possible without our staff.  They’ve been working so hard over the last 12 months to deliver great service to customers right across Australia, and they’ve been doing a superb job.  This award belongs to them.”

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.