Sushi Sushi
See how Aussie Broadband partnered with Sushi Sushi to deliver reliable, scalable connectivity across its national store network.
working with Sushi Sushi
Sushi Sushi is one of Australia's largest sushi chains with more than 180 stores nationwide.
The organisation experienced strong growth since 2023 with a raft of new store openings across the country. This expansion brought a range of technology requirements including:
Fast, repeatable provisioning for internet services in new locations.
Reliable connectivity to support POS systems in store.
Strong network environment for day-to-day operations.
Sushi Sushi's technology goals focused on a do not impact trade ethos. This meant implementations needed to prioritise the customer experience at point of sale and enable seamless deployment for franchisees from day one.
Improving visibility and reducing complexity
Delivering a consistent, high quality customer experience is the underpinning goal in Sushi Sushi's operations. Keeping downtime to an absolute minimum was the key support function for the organisation's tech stack. Unfortunately, provisioning delays from telco suppliers resulted in long timelines for new store setups, diminished ability to identify issues early and limited visibility across its network.
Operating within shopping centres also presented challenges due to inconsistent connectivity and complex implementation. Sushi Sushi needed support and solutions that simplified this process given the critical nature of shopping centre locations to its growth goals.
“For us, the customer experience comes first. Having a stable technology stack that's optimised for that purpose is critical for delivering the best in-store experience.”
Yvette
Sushi Sushi
A connected, self-service network
Aussie Broadband's team identified that a strong in-store customer experience started upstream in supporting franchisees. The key was to ensure they were enabled with tech that could deliver Sushi Sushi's signature experience at the customer touchpoint.
Sushi Sushi was connected to Aussie Broadband's Carbon portal to simplify and expedite its provisioning processes. Carbon's features empowered Sushi Sushi's team with self-service capability to connect new franchise sites to NBN services in minutes.
With Carbon as the focal point of the solution, Aussie Broadband was able to steer Sushi Sushi's implementation to services that boosted visibility across its network. This step also expanded control of Sushi Sushi's environment to its IT team rather than external vendors.
Additionally, Aussie Broadband's personalised support function gave Sushi Sushi an efficient escalation process for additional back up for emergency scenarios.
Aussie Helping Aussies
Sushi Sushi now benefits from a more efficient, scalable network that supports its expanding footprint.
The Carbon implementation immediately reduced provisioning times on services from days to minutes. This efficiency had a flow-on effect to other IT implementations associated with scheduled store openings and ensured services worked from minute one on opening day.
The change gave franchisees a more seamless technology experience at point of sale, less downtime and greater confidence in their systems.
Additionally, the improved visibility of Sushi Sushi's network enabled its team to proactively identify and remediate connectivity issues. This effectively eliminated the need for outreach and support ticketing to suppliers.
This strong provisioning and connectivity foundation enabled Sushi Sushi to grow while maintaining a consistent, high-quality experience across all stores.
"The best compliment we received was that they love Aussie Broadband because they never have to speak to me. They have the tools and visibility to manage everything at their own pace."
Phil
Aussie Broadband
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