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Aussie Broadband releases its CVC graphs

Media Release | Sunday 19 Aug 2018 | 1 min read

Aussie Broadband has followed up on its promise to introduce an unprecedented level of transparency around its network management.

The ISP has published a new “network” section on its website, complete with graphs that show traffic levels on all 121 NBN Points of Interconnect.

Managing Director Phillip Britt had flagged the move before Christmas as a means of providing customers with evidence about the way Aussie manages its network to avoid congestion.

“It’s really part of our “no bullsh*t approach to things,” he said.  “We’ve been providing CVC graphs for a while to answer individual queries about levels of traffic management; this just makes the whole process public, visible and ongoing.

“Anyone with concerns about congestion in their area can immediately take a look at the traffic on their Point of Interconnect for the past 24 hours and see whether there were any issues with the Aussie network.

“If you don’t know what POI you’re on, you can either use our POI checker or the web page will automatically detect your IP address and bring up the relevant graph for you.  You can also choose to look at any of the other POI graphs from across Australia.”

The network section of the website includes not only CVC graphs, but also ping times across Australia and to some international destinations, network and upgrade plans, and links to outage notifications.

Phil said Aussie Broadband’s average CVC per user is now a minimum of 1.95Mbps, compared with the industry average of 1.52Mbits reported in December by the ACCC Market Indicators report.

“We’ve built a reputation on managing our network to avoid congestion, including putting stop-sells in areas where we are waiting for more backhaul capacity to be provisioned,” said Phil.

“This seems like the logical next step in providing customers with more information at their fingertips about what is happening behind the scenes with their internet.

“If they’re experiencing congestion and they can see there is none on their CVC graph, it can help narrow things down to perhaps a local wifi interference issue, or an NBN network issue.

“Publishing the graphs is similar in concept to our no-contract policy – we believe in our product, and we’re prepared to be upfront with customers about the quality they can expect from us.”

You can find the network hub here

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.