I would like to say thank you to Aussie Broadband for fixing our phone and doing so very quickly. As usual the service is terrific.

G’day Aussie Broadband, I’m writing to thank you for your service and the manner in which it was provided. Three days ago I couldn’t get online and after ringing your support staff and speaking with a very thoughful and considerate operator, my service was eventually restored. A new unit arrived today and I’m up and running – wonderful service. A big THANK YOU from a happy customer.

I have dealt with Aussie Broadband a number of times in the past few months and would like to salute the technical support staff for their assistance and good humour in dealing with my enquiries. They deserve to be recognised and congratulated for a job well done.

I have been dealing with ISP's in IT for 10+ years now and Aussie Broadband is 100 miles ahead of anyone else when it comes to service and support. Keep it up guys.

We have now been connected to nbn™ wireless via Aussie for 9 months,although a few teething problems (sorted with their techs help) I find they offer the best nbn™ wireless prices/plans. I am achieving regular speeds of 22mb down /4.5mb up. Best value nbn™ wireless on market in my book. thanks Aussie

nbn™ connection in a new estate where the major players couldn’t provide a service …..” go figure ” Home based operators who understand local conditions and issues. Also patient service as I am vision impaired. Well done and thank you.

Great customer service and quick and painless setup of nbn™ fixed wireless in regional SA. Follow-up calls to make sure I was happy was an extra bonus, plus offered more data at no cost. The big telcos could learn a lesson

Called them to activate the service at 4pm, and got the Internet service activated at 5:15pm. That is super fast. The speed is good as well.

I chose Aussie Broadband when wireless nbn™ came to our area. I am very impressed with the people I speak to and the service they provide. They may provide the extras that big boys do, but I don’t want pay for things I don’t use. Shortly after joining they increased the download quota by 50 % at no extra charge. They also provide a free service to our local CFA Brigade. As a result of that several people I know signed up with them and they all have the same opinion.

Signed up for fixed wireless nbn™ with VOIP phone in South Gippsland. It has been a pleasant surprise (take note Telstra and Optus) that Aussie Broadband have been both informative about the installation process and very responsive (within an hour or so) to a configuration issue with the VOIP phone. And the person on the phone actually seemed to know what he was doing, as distinct to experiences I’ve had with Optus. Everything appears to be now working well.

Received a flyer in mail from Aussie Broadband advising me nbn™ was coming to my area, I registered my interest with them and sure enough when nbn™ was ready I got a pleasant call from them,I signed up and they gave me double quota free for 6 months. Internet and voip has been working perfectly, they called me after installation to ensure all was working ok. It’s wonderful being able to talk to someone I can understand unlike my previous provider where I spent 45 mins on phone trying to get it cancelled. All excellent, what more can i say.

I have been with them for years, they may not be the cheapest but their service more than compensates for that. They are local employing locals, offer a great service and when you ring up for technical support your not placed on hold for ages. The service is fast and reliable

We have been customers of Aussie Broadband for several years now…and cannot speak highly enough of their customer service and technical service and support. Great speed and they employ local staff…no outsourcing… their should be more companies like this. If you are looking for an Australian owned and operated company look no further than Aussie Broadband!!!!!!

I needed a new ISP because I outgrew my old plan & I came across Aussie Broadband In my search & I can not fault them, Their customer service has been second to none & I get the same consistent speed all the time so I’m very pleased with the move.

I have had issues with a number of ISP over time, I have none for how long I have been with aussie, it was the best move i ever made. I have try to find a better price 400gb and phone around $100 month, plus calls.

I recently just had my nbn™ installed and internet connected with you up here in the Northern Territory, I would just like to say what a fantastic job it was, everything went so smoothly and the installer did such a good job and worked in to suit my convenience, my internet is working
perfectly so I would just like to say a big thankyou to the Aussie Broadband team

I would like to share that the installation and activation of nbn™ in Hamilton went fabulously. I plugged the new modem in on the same day of installation and got everything working in a jiffy. I am also happy with the speed which is giving results of around 95 mpbs down and 32 mbps up. Have gotten the same result at different times of the day. I really am quite happy with that 🙂 The communication from Aussie Broadband and service delivery has been excellent, Thanks a bunch.

After recently having nbn™ installed I had numerous problems with the nbn™ co itself but was able to rectify these issues with the professional help from Aussie broadband. Every one I had spoken too at Aussie broadband was very helpful and polite so I’m happy to have chosen you guys as my provider. Thanks Ashley

Your staff have also been sensational. They are polite and they have amazing courtesy.

After a negative experience with another ISP, I thought I would give you guys a go, mainly based on positive feedback and John & Phil’s presence on Whirlpool.
Both your sales and support staff have been outstanding! It’s incredible that I can call up and talk to someone in Australia within minutes who have always helped out and been really friendly. Keep up the great work!

I thought I’d just let you know how wonderful the service I have received is – both personally & technically. You guys have have made a huge impact on my sanity & work/life balance. I can now reliably work from home more & spend time with my kids instead of sitting in traffic. You guys rock!

Aussie Broadband responded faster than forked lightning when I submitted my application. Took them about two minutes to respond. They should not do that. Are they not aware how slow that makes Telstra look? How embarrassing it must be for Australia’s biggest telco? How us Telstra customers may dream of good fast service but don’t really know what it looks like until we fall over it?

I cannot recommend Aussie Broadband enough, my internet speeds are as advertised even during the dreaded peak times (HFC) and the Aussie call centre staff go above and beyond the call of duty. What a pleasure to deal with a true Aussie company

Competent, on time, extremely detailed information, felt confident all the way through the process. Good speeds, reliable connection, pleasant people to deal with, it’s so good I don’t even think about it any more, it’s just there.

It was a breath of fresh air to have a telecommunications company
state that they were going to do something and then have them actually do what they promised! Thank you!

I would like to thankyou for the excellent service  we have received from Aussie Broadband this week.. We only ordered the service last Saturday and it was connected to nbn™ this Friday afternoon, and connected to the internet a couple of hours later. (6 days)..Great service.

I thought I’d just let you know how wonderful the service I have received is – both personally & technically. You guys have have made a huge impact on my sanity & work/life balance. I can now reliably work from home more & spend time with my kids instead of sitting in traffic. You guys rock!

All staff have displayed again excellent customer service and patience with me as an “older” internet user.

Your staff make me feel like a person, not just a customer

I just wanted to say that the level of customer service and support that I have received so far from Aussie Broadband has been the best that I have ever seen from any company that I have ever dealt with. Even more so than the companies I have worked for, and I have been in the customer service industry for 25 years.

From day 1 I’ve been very happy with your service when dealing with the different teams.
Sadly, it’s very rare to write compliments to businesses these days but no hesitation to commend you on a
good job so far.

I just wanted to say that the level of customer service and support that I have received so far from Aussie Broadband has been the best that I have ever seen from
any company that I have ever dealt with. Even more so than the companies I have worked for, and I have been in the customer service industry for 25 years.

Aussie Broadband are one of the very few ISP’s who invest in the right infrastructure to provide a fantastic service all the time.

Probably the best ISP in Australia right now.

Great service, well priced, fast speeds on nbn™TM, staff are active and helpful. What more could you want?

Excellent! These guys are putting the big telcos to shame. Not only are they providing a good service but they are supporting local having their call centres here!

I have been dealing with internet service providers in IT for 10+ years now and Aussie Broadband is 100 miles ahead of anyone else when it comes to service and support. Keep it up guys.

“Time for an Aussie Broadband appreciation thread. Internode is yesterday’s hero and since being TPG’d, don’t deserve their own ‘appreciation’ thread.
I’ll start. I was with iinet. Got 9/1.5 on my 100/40 plan. 3 weeks of troubleshooting and multiple calls, I was going around in circles with no explanation. iinet will just close your call with no communication and when you call them back about it, they just go ‘que?’

Signed up with Aussie Broadband after being fed up. That afternoon I’m getting 90/35. Australian call centre and they follow through.

Not getting paid by anyone. Just relieved to be getting good service in my new place!”

I’m a fussy, knowledgeable, gamer geek who demands a perfect ISP, and I think I’ve found one!
Aussie Broadband is gold standard everything.

These guys have great continual investment in their own back-haul infrastructure so service is never degraded. Aussie call center staff who aren’t just trying to pump through the calls, but genuinely want to help and quickly resolve the issue. No drop in speeds even at peak afternoon/evening times. Rock solid reliable connections. No concerns of foreign ownership/data not being secure. Even the prices are reasonable.

Seriously about as perfect as an ISP can be. Well done guys, keep up the great work!