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MyAussie® first major telco app to allow customers to ‘Kick’ their own service

Media Release | Monday, 30 Sept 2019 | 1 min read

the MyAussie app home screen

It’s no ordinary app.

MyAussie® offers customers to the ability to “kick” their own connection. This basically restarts a service all the way through the network, rather than just at a modem level on premises. It’s a much more thorough version of “turn it off and then on again.” It’s one of the many reasons the MyAussie App has been nominated for ‘Customer Service Project of the Year’ in the ASEA awards in October this year.

It was built by Aussie Broadband’s in-house development team in just 45 days. So far, over 39,000 customers have used the app. That’s more than 25 percent of active customers since its launch in March 2019. MyAussie® offers innovative features for customers that have never been seen before from a big telco player, designed to give customers much more control of their own service – through both functions and information.

Customers can use MyAussie® to diagnose and troubleshoot their own NBN connection – lodge a fault with the support team, check their usage and update their account details. The app also allows customers to add and relocate a service at any time. This means they do not have to wait on the phone, unlike some other companies, if they need to change address or add a service.

The company also offers the flexibility of payment plans, where customers can choose to pay in chunks, rather than in one go. It’s all part of a ‘Be good to people” strategy. As a result, Aussie Broadband has seen a huge demand in people using this service. In fact, there’s been a 45 percent increase in the number of people using payment plans since its launch.

As well as an industry-leading app, here’s 5 reasons why people connect to the NBN with Aussie Broadband:

  • An all Australian support team.

  • Award-winning network*.

  • Quick and easy set up process.

  • No lock-in contracts with all plans.

  • Winner of Australia’s best internet service provider at the 2019 Product Review Awards.

Aussie Broadband is a locally owned and operated telecommunications services provider. They built their own national nbn™ network to provide a high-quality service. Over the past 16 years it has grown from a small regional telco to the 5th largest provider of new nbn™ services nationally.

More information about Aussie Broadband’s enterprise NBN products can be found here.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

Media Enquiries

Alex Walker | Media Advisor

[email protected]

+61 448 110 962

About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.