Important changes are coming to our 3g network.
From September 2024, our 3G network is being repurposed to better support our growing 4G and 5G networks.
What is changing?
Our mobile network is powered by Optus, who are repurposing the 3G network to boost the speed, capacity, and reliability of their 4G network, as well as providing additional 5G capacity to more Australians.
If you would like to speak to someone about the change, get in touch with our friendly team.
What is changing?
Our mobile network is powered by Optus, who are repurposing the 3G network to boost the speed, capacity, and reliability of their 4G network, as well as providing additional 5G capacity to more Australians.
If you would like to speak to someone about the change, get in touch with our friendly team.
check your device.
To check if your device will be affected, we recommend you refer to your device manual or contact the manufacturer via their website or by giving them a call.
In technical terms, you're looking to confirm:
1
If your device is reliant on 3G 900MHz spectrum for voice and/or data service.
2
If your device supports 4G VoLTE (including VoLTE Emergency calling).
If you're using your device to make and receive voice calls, then your device needs to support 4G VoLTE and have VoLTE enabled in your device settings from September 2024.
3
If your device is compatible with 4G 700 MHz (B28) spectrum.
L700MHz is low band 4G spectrum used by Optus and some other providers for optimal 4G coverage.
Even recent device models that may have been purchased from other retailers or overseas may not be compatible with 4G 700MHz spectrum band and therefore, may also be impacted.
The top 25 most common devices.
Below is a list of the 25 most common mobile devices that rely on the 3G network to function:
Alcatel 2038
Alcatel OneTouch 2045
Apple iPhone 5
Apple iPhone 5C
Apple iPhone 5S
Aspera A42
Doro 6521
Doro PhoneEasy 623 OPTUS
Google Pixel 2 XL
Huawei E5251s-2
Huawei E5331
Huawei Y6 Prime
Nokia 301
Oppo A57
Oppo F1s
Oppo F5 Youth
Optus X Smart
Samsung Galaxy J1 Mini
Samsung Galaxy S5
ZTE Blade A0605
iPad Air
iPad Retina
iPad mini Retina
iPad mini
iPad mini 3
What should I do if impacted by the network change?
If you have an affected device, come September 2024 you'll need to purchase or acquire a new device that:
Supports 4G VoLTE (if your device is used for voice calls)
Is compatible with 4G 700 MHz (B28) spectrum
Check with your retailer before purchasing a new device to ensure it supports these features.
Get in touch with our support team.
Have a question? Get in touch with our 100% Australian-based team. Shoot us a message, visit our help centre to find answers to frequently asked questions, or give us a call on 1300 880 905.
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Find answers to frequently asked questions
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frequently asked questions about 3g re-farm
Still unsure? Have a look through our most frequently asked questions, and please don't hesitated to reach out to our friendly support team if you don't see an answer to your question.