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3G Network change

Important changes are coming to our 3g network.

From 28 October 2024, our 3G network is being repurposed to better support our growing 4G and 5G networks.

What is changing?

Our mobile network is powered by Optus, who are repurposing the 3G network to boost the speed, capacity, and reliability of their 4G network, as well as providing additional 5G capacity to more Australians.

If you would like to speak to someone about the change, get in touch with our friendly team.

Contact us
Device Compatibility

check your device.

To check if your device will be affected, you can text '3' to '3498'. If your device has no SMS functionality, you should contact your device's manufacturer via their website or phone number.

In technical terms, you're looking to confirm:

1

If your device is reliant on 3G 900MHz spectrum for voice and/or data service.

2

If your device supports 4G VoLTE (including VoLTE Emergency calling).

If you're using your device to make and receive voice calls, then your device needs to support 4G VoLTE and have VoLTE enabled in your device settings from 28 October 2024.

3

If your device is compatible with 4G 700 MHz (B28) spectrum.

L700MHz is low band 4G spectrum used by Optus and some other providers for optimal 4G coverage.

Even recent device models that may have been purchased from other retailers or overseas may not be compatible with 4G 700MHz spectrum band and therefore, may also be impacted.

The top 25 most common devices.

Below is a list of the 25 most common mobile devices that rely on the 3G network to function:

Alcatel 2038

Alcatel OneTouch 2045

Apple iPhone 5

Apple iPhone 5C

Apple iPhone 5S

Aspera A42

Doro 6521

Doro PhoneEasy 623 OPTUS

Google Pixel 2 XL

Huawei E5251s-2

Huawei E5331

Huawei Y6 Prime

Nokia 301

Oppo A57

Oppo F1s

Oppo F5 Youth

Optus X Smart

Samsung Galaxy J1 Mini

Samsung Galaxy S5

ZTE Blade A0605

iPad Air

iPad Retina

iPad mini Retina

iPad mini

iPad mini 3

Due to the number of phone brands, makes, and regional variants, we are unable to provide a full comprehensive list of phones that may be affected. If you are unsure, please don't hesitate to get in touch.
What's next?

What should I do if impacted by the network change?

If you have an affected device, you'll need to purchase or acquire a new device by 28 October 2024 that:

Supports 4G VoLTE (if your device is used for voice calls)

Is compatible with 4G 700 MHz (B28) spectrum

Check with your retailer before purchasing a new device to ensure it supports these features.

Contact us

Get in touch with our support team.

Have a question? Get in touch with our 100% Australian-based team. Shoot us a message, visit our help centre to find answers to frequently asked questions, or give us a call on 1300 880 905.

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FAQS

frequently asked questions about 3g re-farm

Still unsure? Have a look through our most frequently asked questions, and please don't hesitated to reach out to our friendly support team if you don't see an answer to your question.