Find the right nbn™ plan for you
Real reviews we’ve received from our customers
“The lightning quick speeds blow me away. amazing.”
“They are the best in the market in my opinion, which matters by the way.”
“Without a doubt simply the best customer service and nbn™ connection.”
“Aussie Broadband has restored my faith that customer service still exists.”
“I am now getting the best speed I have ever had on nbn™ Fixed Wireless.”
“These guys are brilliant, don’t waste your time with others.”
“I’m a fussy, knowledgeable, gamer geek who demands a perfect ISP, and I think I’ve found one!”
“A cut above the rest”
“Rare combination of care and competence”
“So very un-telco like – in the best way!”
“Happy as a pig in mud!”
“Aussie is in a league of their own”
“Aussie Broadband’s support team are heroes”
“Good old fashioned service”
“What’s not to love?”
“Where have you been all my nbn™ life!!”
“A shining light in the internet field!”
All of our nbn™ plans come with these great features:
When you need support our 100% Australian-based staff will be there to help.
No excess data charges
No-one likes nasty surprises, so we don’t charge excess data fees on any of our plans.
We’ve been recognised by our industry as Australia’s best fixed line broadband provider at the 2018 & 2019 Edison Awards.
Fast, easy setup
Have a hassle-free setup with step-by-step instructions for your new connection.
We work hard to foster our reputation for quality customer service and an excellent network. Check out our reviews online to see how we stack up.
No lock-in contracts
We don’t offer contracts because we believe our service is so good you won’t want to go anywhere else.
All your entertainment, easy
With Aussie Broadband + Fetch, you now have access to everything you want to watch in one easy place.
You supply the TV, and we’ll provide the Fetch box and the home broadband. Turn it on and you’re done.
- Watch great channels, the latest movies and shows
- Enjoy easy access to apps like Netflix, Stan, Amazon Prime Video and YouTube on your TV
- 30 pre-selected movies included at any time
- Search across the whole of Fetch to find what you want to watch, with one universal search.
Watch this video to learn more about Fetch.
We have invested in our network to the nbn™ to ensure our plans will deliver the best internet in Australia, so you can stop buffering and start streaming.
When you build your nbn™ plan, add a Fetch entertainment bundle.
Frequently asked questions about our nbn™ plans
What is the nbn™?
The nbn™ (National Broadband Network) was a government initiative that upgraded Australia’s national broadband infrastructure. The goal was to provide the majority of Australians with faster broadband speeds at affordable prices, with minimal costs for the project. The earliest customers were connected in 2010. The government officially declared the rollout to be complete in December 2020. However, tens of thousands of homes remain to be connected and nbn™Co will continue by focusing on upgrades at least until 2023, to deliver faster speeds. Some of these include areas with Fibre to the Node (FTTN) technology, which will be upgraded to Fibre to the Premises (FTTP).
Is the nbn™️ in my area?
Technically the nbn™ rollout is complete, so if your area is covered under the initial rollout plan, the nbn™ should already be available in your area. The easiest way to find out whether it’s in your area is by using our plan finder. Aussie Broadband offers a range of nbn™ plans to suit your requirements. Sign up online or contact us on 1300 880 905 with any questions.
How to connect to the nbn™️?
It’s easy to get connected to the nbn™. Simply click through to check using our nbn™ availability checker and we’ll let you know if it’s available in your area. After that, you can choose one of our nbn™ plans and sign up online or give us a call. Then we’ll take you through everything including when to expect the technician (if required) and ensuring you have the right equipment.
We’ll also let you know the kind of speeds you can expect. This can vary depending on the technology nbn™Co has used in your area. For example, you could have fibre optic cables, wireless towers, Fibre to the Node, Fibre to the Premises, or fixed wireless. Note the nbn™ rollout is pretty much complete, and once it’s been rolled out in an area, you have 18 months to make the switch. For those who don’t make the switch, you may be left with no internet connection as your ADSL or other internet services will be automatically disconnected.
How fast is the nbn™?
The speed of your nbn™ connection will depend on the technology type in your area, your modem/router, and your plan. Aussie Broadband currently offers the following plans:
Basic nbn™ – nbn™ 12/1Mbps – typical evening speed of 12Mbps.
Casual nbn™ – nbn™ 25/10Mbps – typical evening speed of 25Mbps.
Everyday nbn™ – nbn™ 50/20Mbps – typical evening speed of 50Mbps.
Family nbn™ – typical evening speed of 99Mbps(limited areas).
Power User nbn™ – typical evening speed of 248Mbps (limited areas).
Power House nbn™ – typical evening speed of 600Mbps (limited areas).*
Unsure which plan is right for you? Check out our article on nbn™ speed tiers for more detailed information on the right nbn™ speed and download limit for your household or business. Ready to get connected? Explore our plan offerings and sign up online.
What nbn™ speed do I need?
nbn™ speeds include upload and download speeds, and the specified speeds offer an estimate as they can vary depending on your connection quality and other factors. The download speed is how quickly you can receive data when using the internet. The upload speed is how quickly you can send data over the internet. The upload speed might not be as important for you unless you create content or use cloud services to upload and send large files. In this case you might want to have around 4 Mbps or more for uploads.
As for download speeds, 25 Mbps should be sufficient for VoIP phone, email, and singles and couples. For video streaming, online gaming, and multiple devices in the household, you might want at least 25 Mbps or 50 Mbps. For 4K video streaming, multiple heavy users, and very large file downloads, at least 66 Mbps or 99 Mbps might be ideal. Find out more about nbn™ speeds for different needs here.
Are there connection fees or charges?
We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. This will be displayed before confirming your order.
Will my home phone work on the nbn™?
The majority of Australians will have to move their phone across to the nbn™ as the current infrastructure providing a landline service will be switched off 18 month after the nbn™ becomes available. You will still be able to retain the same home phone number by porting it onto our new home phone plans but will be required to connect your phone handset via your modem.
Depending on the nbn™ technology you’re connected to, you may be able to keep your landline using the existing copper connection.
What hardware do I need for the nbn™?
Depending on the location, nbn™ uses a mix of technologies to connect to the nbn™ broadband access network. Some devices will need to be registered with nbn™ directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. To register your devices visit the nbn™ website.
How does the nbn™ installation work?
If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.
For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no downtime.
For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.
Why we’ve chosen to offer unlimited nbn™ plans
In April 2018, we made the decision to offer unlimited plans due to new CVC bandwidth prices given by nbn™Co. to internet service providers (ISPs). Before these new bandwidth amounts were offered, ISPs offering unlimited plans were a large cause of the congestion issues many Australians faced, and we refused to provide our customers with a negative experience by being part of the problem.
Now, we are able to offer unlimited nbn™ plans that will not increase congestion on our networks, ensuring our customers receive the quality internet speeds and service that we are known for.
To read more information on why we made the change to unlimited nbn™ plans, check out our article here.
Confused? Have questions? Call our Australian-based support team who will answer any questions and walk you through every step of the signup process. Call now: 1300 880 905