Aussie Broadband accepts the ACMA ruling on information standard
ISP Aussie Broadband said today that it accepted the ACMA ruling on finding it breached compliance on the new Consumer Information Standard.
Managing Director Phillip Britt said that the ACMA found 4 discrepancies with Aussie Broadband’s key fact sheets and associated information and the company had moved immediately to fix them.
“We’re disappointed to receive a fine in these circumstances but we understand the ACMA’s position in representing consumers,” said Phil.
“Aussie Broadband has a strong value of transparency in our dealings with customers – proven by practices such as publishing our daily CVC graphs – and we believe recent results such as the independent Canstar ISP customer satisfaction results show that customers appreciate that.
“We look forward to continuing to work with regulators on ways to better improve customer experience.”
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