MyAussie first major telco App to allow customers to ‘Kick’ their own service

September 30th, 2019 - Get new posts sent straight to your inbox, click here. Nicole Clark

It’s no ordinary app.

MyAussie offers customers to the ability to “kick” their own connection. This basically restarts a service all the way through the network, rather than just at a modem level on premises. It’s a much more thorough version of “turn it off and then on again.” It’s one of the many reasons the MyAussie App has been nominated for ‘Customer Service Project of the Year’ in the ASEA awards in October this year.

It was built by Aussie Broadband’s in-house development team in just 45 days. So far, over 39,000 customers have used the app. That’s more than 25 percent of active customers since its launch in March 2019. MyAussie offers innovative features for customers that have never been seen before from a big telco player, designed to give customers much more control of their own service – through both functions and information.

Customers can use MyAussie to diagnose and troubleshoot their own NBN connection – lodge a fault with the support team, check their usage and update their account details. The app also allows customers to add and relocate a service at any time. This means they do not have to wait on the phone, unlike some other companies, if they need to change address or add a service.

The company also offers the flexibility of payment plans, where customers can choose to pay in chunks, rather than in one go. It’s all part of a ‘Be good to people” strategy. As a result, Aussie Broadband has seen a huge demand in people using this service. In fact, there’s been a 45 percent increase in the number of people using payment plans since its launch.

As well as an industry-leading app, here’s 5 reasons why people connect to the NBN with Aussie Broadband:

  • An all Australian support team.
  • One of the fastest networks in Australia.
  • Quick and easy set up process.
  • No lock-in contracts with all plans.
  • Winner of Australia’s best internet service provider at the 2019 Product Review Awards.

Aussie Broadband is a locally owned and operated telecommunications services provider. They built their own national nbn™ network to provide a high-quality service. Over the past 16 years it has grown from a small regional telco to the 5th largest provider of new nbn™ services nationally.

 

More information about Aussie Broadband’s enterprise NBN products can be found here.

 

ENDS

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