Get in touch with our support team

Have a question? Get in touch with our 100% Australian-based team. Shoot us a message, visit our help centre to find answers to frequently asked questions, or give us a call on 1300 880 905.

Call us

Speak to our Australian-based support team

Live Chat

Start an online chat with our expert support staff

Request Callback

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Help Centre

Find answers to frequently asked questions

Contact hours

If you're having trouble reaching us on the above numbers, you can also reach us on the following: 1300 180 905.

If you're attempting to contact Aussie Broadband from outside Australia, please dial: +61 3 5165 0000.

  • Customer Service

    Technical support & accounts

    Monday to Friday

    8am – midnight

    Saturday

    8am – midnight

    Sunday

    8am – midnight

    Public Holidays

    Closed Christmas Day and Good Friday

    *Opening hours are listed in AEDT.

  • Business Customer Service

    Business technical support & accounts

    Monday to Friday

    8am – midnight

    Saturday

    8am – 8pm

    Sunday

    8am – 8pm

    Public Holidays

    Closed Christmas Day and Good Friday

    *Opening hours are listed in AEDT.

  • Customer Delivery

    Orders in progress

    Monday to Friday

    8am – 8pm

    Saturday

    8:30am – 4:30pm

    Sunday

    Closed

    Public Holidays

    Closed Christmas Day and Good Friday

    *Opening hours are listed in AEDT.

  • Business Customer Delivery

    Business orders in progress

    Monday to Friday

    8am – 8pm

    Saturday

    Closed

    Sunday

    Closed

    Public Holidays

    Closed all national public holidays

    *Opening hours are listed in AEDT.

  • Sales

    New service enquiries

    Monday to Friday

    8am – 10pm

    Saturday

    9am – 6pm

    Sunday

    9am – 6pm

    Public Holidays

    Christmas Eve 8am – 6pm
    Christmas Day Closed
    Boxing Day 8am – 8pm
    New Year's Eve 8am – 6pm
    New Year's Day Closed

    *Opening hours are listed in AEDT.

  • Business Sales

    New business service enquiries

    Monday to Friday

    8am – 8pm

    Saturday

    Closed

    Sunday

    Closed

    Public Holidays

    National public holidays Closed
    Victorian public holidays 9am – 5pm
    27 Dec – 29 Dec 9am – 5pm
    2 Jan – 5 Jan 9am – 5pm

    *Opening hours are listed in AEDT.

Our Offices

Morwell Office

3 Electra Avenue, Morwell, VIC 3840

Phone

1300 880 905

Fax

1300 121 677

Postal address

Morwell Office

PO Box 3351

Gippsland Mail Centre Vic 3841

Office Hours

Monday to Friday

9am – 5pm

Saturday

Closed

Sunday

Closed

Public holidays

Closed all national public holidays