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What is an eSLA?

eSLA stands for Enhanced Service Level Agreement and refers to nbn™’s commitment to providing a higher level of support by having faster rectification on faults within a specified timeframe. This is essential for businesses to minimise potential service disruption and one of key features that distinguishes a business-grade nbn™TM service from a residential-grade one.

Our enterprise-level nbn™TM services all come with the option of choosing a support package that includes either a 12-hour, 8-hour or 4-hour eSLA fault rectification timeframe that can be accessed 24/7. Choose a level of eSLA that best suits your business requirements.

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