Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Speed tests? How do I run a speed test?

Need to run a speed test but aren’t sure where to go?

We provide our very own speed test. The bonus to using our test is that your results get recorded to your account. This is extremely helpful when there is a speed problem with your service and we need to raise a fault to nbn™, Telstra, or Vocus. They want real results and we will be able to provide them easily for a smooth fault raising process.

Note: For the most accurate results, please use a wired connection to help rule out things like WiFi Interference. If you find your wired connection is achieving good speeds then you may have WiFi problems. To troubleshoot WiFi issues please follow this link.

To run a speed test, follow this link.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.