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Aussie Broadband accepts ACCC ruling on “congestion-free”

Media Release | Friday, 7 Sept 2018 | 1 min read

ISP Aussie Broadband said today that it appreciated the ACCC’s choice in an administrative ruling, rather than a fine, over its use of the term “congestion-free” to describe its network.

Managing Director Phillip Britt said that during the ACCC’s investigation, the company was able to provide the ACCC with extensive evidence of how Aussie Broadband manages its network to avoid congestion.

“This evidence was also backed up by the ACCC’s most recent broadband monitoring results, which showed just 0.8% difference between our non-busy and busy period speeds,” he said.

“However, we accept that the ACCC works in absolutes, and that congestion-free is an absolute description. In accordance with the ruling, we’ve now removed that term from all our advertising and communications.”

Phil said Aussie Broadband will continue with its practices to manage congestion, such as stopping sales when customers in an area have hit 80% usage and there is a wait for more bandwidth upgrade.

“We’ll also continue to publish our daily CVC graphs so customers can see transparent evidence of our network capacity and usage,” he said.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.