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Aussie Broadband accepts the ACMA ruling on information standard

Media Release | Tuesday 6 Aug 2019 | 1 min read

ISP Aussie Broadband said today that it accepted the ACMA ruling on finding it breached compliance on the new Consumer Information Standard.

Managing Director Phillip Britt said that the ACMA found 4 discrepancies with Aussie Broadband’s key fact sheets and associated information and the company had moved immediately to fix them.

They included:

  • That speed plans on Aussie Broadband’s website also included name descriptions such as “family” and “everyday” which were not mentioned on the corresponding fact sheet

  • That the fact sheet did not state the tier speed is the maximum download speed available during off-peak periods

  • That Aussie Broadband outlined what it does for customers who have ordered a speed their line is not capable of achieving (testing etc) but did not provide specific advice about remedies the customer can choose from

  • That Aussie Broadband did not specify on its website the hours over which the busy period applies

“We’re disappointed to receive a fine in these circumstances but we understand the ACMA’s position in representing consumers,” said Phil.

“Aussie Broadband has a strong value of transparency in our dealings with customers – proven by practices such as publishing our daily CVC graphs – and we believe recent results such as the independent Canstar ISP customer satisfaction results show that customers appreciate that.

“We look forward to continuing to work with regulators on ways to better improve customer experience.”

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.