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Aussie Broadband offers every student on pre-employment course a job

Media Release | Thursday, 14 Nov 2019 | 2 min read

Aussie Broadband surprised students from a pre-employment course in Lynbrook today by offering every one of them a job.

Kickstart Your Career in Call Centre Operations is a four-week pre-employment course run by Hallam Community Learning Centre with employer partner Aussie Broadband.

Jordan Mizzi, from Narre Warren, who has severe tendonitis and ADHD, said he was shocked and delighted at the news.

“I’m just thrilled to be offered a job. I wasn’t expecting such a quick response.

“For a long time, I didn’t have anything to do. So I found myself staying up late and getting into bad habits. This course has helped me develop essential life skills,” he said.

“Over the past few weeks I’ve noticed that I have a much better routine. This is very important for me, especially with my ADHD. I’m now able to focus better.”

Students learn a range of different skills related to the call centre industry, including telephone etiquette and IT skills such as touch typing.

Amanda Wright, Hallam Community Centre Trainer, said it’s been amazing watching the students grow during the course.

“They’ve been working really hard and it’s been lovely to see how passionate they are about learning new skills. I’m so proud of them.”

Catherine White, People and Culture Officer at Aussie Broadband, said the company was impressed by the quality and input of the students.

“Everyone has worked really hard and the feedback from the trainers has been really positive,” she said.

“As a result, we decided to offer employment to all seven trainees who completed the course.”

“Since January, we’ve already hired twelve people through the program, all of whom are still employees.”

Clive Waters, 64, who lives in Mulgrave, had previously worked as a security person, servicing ATMs.

He said this has been a fantastic course and he wished more companies would do something similar.

“This is brilliant news. I really enjoyed this course. Everyone has got a nice attitude when dealing with customers. You can tell the customers appreciate that.

“I’ve been on the road for 30 years, and I’m looking forward to spending the last part of my working years being part of a team, in an office environment,” he said.

The course was originally developed by Gippsland Employment Skills Training (GEST) and Aussie Broadband to open up work opportunities for unemployed people in the Latrobe Valley.

It’s been so successful that it’s now been expanded to Aussie Broadband’s new call centre based in the outer South East of Melbourne at Lynbrook.

Scott Mitchell, GEST Trainer, said the standard of students was very high with this intake.

“It’s been a real pleasure to teach this group. It was surprising to see that everyone was offered a role with Aussie Broadband. That’s the first time this has happened. But it really does prove that hard work pays off.”

 

More information about Aussie Broadband can be found here.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.