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Aussie Broadband wins top national customer service award – for the second year in a row

Media Release | Friday, 29 Oct 2021 | 1 min read

CSIA Australian Service Excellence Awards 2021 winner badge

Aussie Broadband is delighted to announce that it has won Customer Service Organisation of the Year (Large) at the 2021 Australian Service Excellence Awards (ASEAs) – for the 2nd year in a row.

The ASEAs are highly prestigious customer service awards across all industries in Australia, not just telecommunications.

The awards were held last night during a live virtual event.

In a message from the Prime Minister, Scott Morrison congratulated the winners.

“Congratulations to the winners of tonight’s awards – in the toughest circumstances, you have been exemplary in your professionalism and commitment to customer service.

“Customers don’t always distinguish between business, government or not-for profit. But what they do know is good service – and the nominees and winners of tonight’s Australian Service Excellence Awards have delivered this to the highest possible standard.

“You’ve gone above and beyond – and made a real difference to the lives of Australians,” said the Prime Minister.

It wasn’t the only win for the company, Aussie Broadband was named runner up (Service Champion) in the Customer Service Project of the Year – Service Innovation for its Carbon platform. The telco was also nominated for Service Excellence in a Large Contact Centre.

General Manager of Corporate Affairs, Janet Granger-Wilcox, said she was honoured and humbled to accept the accolade on behalf of the Aussie Broadband team.

“We believe a deep care for people is really at the heart of customer service. And if you have that, no matter where you come in these awards, you’re a winner. A huge thank you and well done to our Aussie Broadband family – this is recognition of how awesome you all are, every day,” she said.

Aussie Broadband has more than 450,000 residential, small business and enterprise customers, and is the fifth largest provider of NBN services in Australia today.

Managing Director and co-founder Phillip Britt also paid tribute to his staff.

“We’re extremely honoured to be recognised as the top company in Australia for our customer service. Thank you to each and every single one of you on the team. This award would not be possible without you.

“We are in business to change the telco game – not just for our customers, but for all telco customers in Australia,” Phil said.

For the full list of winners, head to the CSIA website.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.