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Aussie welcomes NBN plans to offer 40% more CVC in response to COVID-19

Media Release | Thursday 19 Mar 2020 | 2 min read

Aussie Broadband has welcomed NBN plans to offer up to 40% more CVC for the next three months in response to the coronavirus pandemic.

It follows concerns over increased data demand as a growing number of Australians are expected to work from home in the coming weeks.

Managing Director, Phil Britt said today’s announcement is good news but that the company hasn’t seen a significant surge in demand just yet.

“It’s great to see NBN supporting the industry and the community if the demand for bandwidth spikes upwards during the crisis,” Phil said.

“Currently, we’re not seeing the need right at this instant for an extra 40% of bandwidth, but if it does rise, it gives us and other telcos peace of mind that we can deal with it without incurring extra costs.

“I think this gives the industry some breathing space to allow us to focus on other critical issues, like providing customer service when call centre staff have to work from home,” he said.

The CVC Boost program will allow internet service providers (ISPs) to order extra connectivity virtual circuit (CVC) over the next 3 months for the same price as what they paid in February.

On Monday, Aussie Broadband announced a range of measures in response to COVID-19, including assistance for customers required to work from home.

Phil said the company’s network is already set up to meet the highest levels of traffic it sees every week – usually Sunday and Monday nights, when many people are home.

“We will upgrade as necessary if we see peaks beyond our normal high range, but we believe we are reasonably well set-up to cope,” he said.

Aussie Broadband already publishes daily CVC graphs live, so that customers can see at a glance whether its network is congested or not.

From 18 March 2020, the company also started:

Providing unmetered data usage between 6am-6pm for all customers on limited data NBN and ADSL plans

Enabling any of its few remaining customers on 12/1 speed plans to change onto a 25/5 plan to help them work from home if required

Temporarily stopping all service suspensions due to late payments

The company will continue to offer its range of services for customers who are experiencing financial hardship, including payment plans, via the MyAussie® app.

Phil said he was pleased with the NBN CVC Boost program and that it provided some relief in the coming months.

“I think this move by NBN shows great leadership in helping to provide certainty to telcos and to their customers. In a time of crisis, certainty is invaluable,” Phil said.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.