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Customer opens Aussie Broadband’s new office

Media Release | Wednesday 4 Dec 2019 | 2 min read

Evie Lindsay cutting the ribbon at the new Aussie Broadband office in Lynbrook

Aussie Broadband turned to one of its local customers to open its new office in Lynbrook in the outer South East of Melbourne last week.

Cassie Lindsay and her two-year-old daughter, Evie, cut the ribbon to declare the building officially open. Cassie said she was delighted to be given the opportunity.

“I would like to thank Aussie Broadband for inviting me to open this building. This has been a brilliant experience, one that I will never forget.”

Guests included the Deputy Mayor of Casey, Cr Gary Rowe, senior representatives from NBN and other local businesses and stakeholders.

In his speech, Managing Director Phil Britt talked about how important customers are to the business.

“We have senior staff interacting regularly with customers online, and we’ve even enabled customers to self-serve their troubleshooting via an app. We want to set next practice, not best practice,” he said.

Aussie Broadband was formed from a merger between Wideband Networks, started by Phil Britt and his business partner John Reisinger in the Latrobe Valley, and Westvic Broadband based in Warrnambool, in 2008.

Lynbrook has become the company’s fifth office, joining other locations in Darwin, Warrnambool and two in Morwell, including the head office.

Phil said that the company has experienced rapid growth and is looking forward to attracting new talent.

“We’ve grown from 60 to close to 300 staff and we’re adding around 10,000 new customers a month,” he said.

The Lynbrook office is expecting to bring 150 jobs to the area, including customer support roles, communications and HR.

During his speech, Phil spoke about how the company’s strong values impact the way it does business.

“What we’re really interested in is changing the game. We’ve already changed the telco game in numerous ways – such as going national when many said it couldn’t be done and publishing our daily bandwidth graphs,” he said.

“We’re promoting inclusion and diversity in tech, and we’re keen to demonstrate how businesses can impact their communities for the better. Half our leadership team are Scout leaders in their spare time, and community is important to us. What you see here today, at Lynbrook, is another part of our game.”

Phil said the company is looking forward to building a larger presence in Lynbrook.

“When it became difficult to recruit enough customer service staff in the Latrobe Valley, we knew we needed another call centre location. But rather than opting for a shiny new office somewhere in the central city, we’ve gone for a practical space here in the outer south-east of Melbourne.” Phil said.

Speaking at the event, Deputy Mayor of Casey, Cr Gary Rowe, welcomed Aussie Broadband to the community.

“I hope you’re enjoying your new surroundings. As Deputy Mayor of the City of Casey, we are all extremely proud that we have the privilege of your presence amongst our community. So welcome, Aussie Broadband, to Lynbrook,” he said.

In lieu of branded materials for guests, the company is also making a donation to local charities including the Cranbourne United Church food truck service for people experiencing homelessness in Cranbourne, the Bridge, The Dandenong and District Aborigines Co-operative and MIND Australia Dandenong.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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Alex Walker | Media Advisor

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.