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Not all heroes wear capes – some volunteer

Media Release | Saturday 9 Nov 2019 | 1 min read

Fire Fighter in gear

Firefighters are the lifeblood of Australia, and our true heroes. They often face some of nature’s most challenging conditions.

But for volunteer firefighter, Jennifer Sims, who regularly risks her life to save others, this is all just part of the job.

“We’re on call 24 hours a day, 7 days a week, 365 days a year. If 000 deem it necessary for us to attend a scene. We will. We are here to make people safe,” she said.

During the day, Jennifer works as a technical support specialist at Aussie Broadband in Lynbrook. She handles customers’ technical queries and accounts, and also connects with them via social media and live chat.

But as soon as her pager goes off, she puts on her fire helmet and joins her team at the Carrum Downs Fire Brigade.

Jennifer has served with the Country Fire Authority (CFA) for 7 years. She says the toughest part of the job is when they’re unable to save someone’s property.

“About three days before Christmas, we attended a full house fire. Unfortunately, we were unable to save the property and a family lost their home. That really sucked.

“We want to be there to defend people’s homes. It feels like our home. So when we can’t save a property, it really hurts,” she said.

“People always think the person holding the hose is the one doing all the work. But there’s a lot of work behind closed doors that people don’t see. Every role is important, whether you’re the first on the scene to do the health checks or helping to put an injured person in an ambulance. It all counts,” she said.

Jen said the support from her work and colleagues at the CFA is essential for her to continue to be a volunteer.

“If we’ve been called out to a car accident and there’s a child screaming, obviously there’s an emotional toll on us. But we’ve got an amazing supportive team both at the CFA and at work. It’s that support that keeps us going, and allows us to do what we do,” Jen said.

Aussie Broadband has a commitment to making our communities better. Part of this is our community service leave policy, which also allows for staff to apply for consideration of flexible working arrangements to meet a community service need. Jennifer’s story is a perfect example of this in action.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.