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We’ve extended our mobile promotion! Order now and enjoy your first 2 months free! T&Cs apply

Welcome

Welcome and thank you for choosing to use us as your new mobile phone provider!

If you have recently ordered a new SIM, you can track your application through our MyAussie online portal or app (downloadable free of charge for both Apple and Android devices).

All you need to do is login using your password and username to either the online portal or app and your application progress will be on the first page.

NOTE: If you’ve forgotten your login details, click here.

For any questions or concerns, please contact our all-Australian call centre on 1300 880 905.

Activating your new sim card

Click the link below to view a PDF with step-by-step help to activate your SIM card into your phone.
Mobile activation guide

Please Note: If you are porting your existing number outside standard porting hours (8am – 8pm AEST Monday to Friday or 10am – 6pm AEST Saturday) activation may be deferred until the following business day. You will still be able to use your old SIM in the meantime.

Installing your new sim card

Click the link below to view a PDF with step-by-step help to insert your SIM into your phone. Click the type of phone you have and follow the instructions to get your new SIM up and running!
Removable back phones (Older Androids) SIM tray phones (iPhones, New Androids)

Changing your plan

Once you’ve got your SIM card up and running, you may wish to change from the plan we mapped you with. If you want to see how to change your plan via MyAussie, click the button below.
Change plan via MyAussie

You can also change your Mobile plans by calling our friendly team on 1300 880 905.

Mobile FAQs

Wanting to make International Calls?

If you wish to make international phone calls, there are some important updates included with our new mobile plans to consider.

An International Direct Dialling (IDD) credit of $50 is included with our $49 and $69 4G mobile voice and data plans. Basic IDD credits can be used to call applicable countries. Once credit is exhausted, charges are PAYG.

For all other 4G plans, international calls will be charged PAYG. Please refer to the International mobile call rates to see the call rate per country.

To see how to change your mobile plan, click here. To see our entire range of mobile plans, click here.

Please note: Our 2-month free mobile promotion is applicable to 4G plans only and does not include additional charges or 5G plans.

Can I add more mobile services?

Yes! If you wish to order extra mobile plans, you can do so via MyAussie or by calling our friendly team at 1300 880 905. No additional services will have a pre-selected plan. To find out how to order a mobile plan via MyAussie, click here.

To see our entire range of mobile plans, click here.

Will I keep my current voicemails once I switch?

Unfortunately, you will lose your voicemails when you switch your SIM cards. Voicemail is a service provided by each company, meaning you will receive a new voicemail inbox when you change mobile providers or, as is the case here, when your mobile provider changes networks.

We encourage you to make sure you don’t have any important voicemails prior to switching your SIM.

If you do switch to an Aussie Broadband SIM, you can set up your new inbox by dialling 321

My new SIM card hasn’t arrived?

If you have received an email from us advising that your SIM has been dispatched from our warehouse, please ensure you have checked the AusPost tracking link provided. Should nothing have arrived after 10 business days post-dispatch, please call our team on 1300 880 905.

See our full range of mobile products

Want to know what else we offer in the mobile world? Come check it out here!