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Welcome, and thank you for choosing to use us as your new mobile phone provider!

If you have recently ordered a new SIM, you can track your application through our MyAussie online portal or app (downloadable free of charge for both Apple and Android devices).

All you need to do is login using your password and username to either the online portal or app and your application progress will be on the first page.

NOTE: If you've forgotten your login details, reset your password here. For any questions or concerns, please contact our all-Australian call centre on 1300 880 905.

Activating your new SIM card

Click the link below to view a PDF with step-by-step help to activate your SIM card into your phone.

Please Note: If you are porting your existing number outside standard porting hours (8am – 8pm AEST Monday to Friday or 10am – 6pm AEST Saturday), activation may be deferred until the following business day. You will still be able to use your old SIM in the meantime.

Installing your new SIM card

Click the type of phone you have below to view a PDF with step-by-step instructions to insert your new SIM card into your phone to get your new SIM up and running!

Changing your SIM plan

Once you've got your SIM card up and running, you may wish to change from the plan we mapped you with. Click the link below to see how to change your plan via MyAussie.

You can also change your Mobile plans by calling our friendly team on 1300 880 905.

See our full range of mobile products

Want to know what else we offer in the mobile world? Come check it out here!