Making the nbn™ easy for everyone

Most older Australians didn’t grow up with computers – some of us have become tech-savvy over time, and for others, well, computers are something we use occasionally.

No matter what your level of computer knowledge is though, everyone deserves easy-to-use internet with great customer service.

At Aussie Broadband, we want everyone to be able to enjoy the benefit of the nbn™ without the technology hassles. So we’ve made it easy to switch over from your dial-up, ADSL or Cable internet to the new nbn™ with us.

Upgrade to a better internet service with Aussie Broadband

The nbn™ is designed to replace much of the existing phone and internet infrastructure in Australia with a new network that’s faster and more reliable than the old one.

Aussie Broadband is interconnected with the nbn™ across Australia, giving you access at home to the fast new network, with the great value plans and support that we’re so well known for.

The nbn™ makes it easier to:

  • Browse the internet, buy things online, download digital books

  • Keep up with what the grandkids are doing on Facebook, or read the latest online news

  • Watch your favourite TV shows or movies using streaming TV services (Netflix, Stan etc)

  • Listen to any music you like, when you like with services like iTunes, Spotify or Pandora

  • Hear streaming radio from your favourite channels like ABC News Radio

  • Call friends and family anywhere in the world for free using Skype™ or FaceTime

Plus your existing home phone and number will work on the nbn™ too, so you can continue to call people just as you normally would.

We’ll organise everything for you

There’s nothing complicated about setting up the nbn™ at home with us.

After you order your new service, we’ll send you a new modem that’s setup and ready to go, and organise your nbn™ connection appointment for you. Once that’s happened, you simply disconnect your old modem and plug in the new one.

Local, helpful support whenever you need it

Sadly, many Australian telcos use overseas call centres with staff that are hard to understand.

Not at Aussie Broadband – we only hire Australian staff, and they’re all based in our own call centres here in Australia.

So whether you need some help setting up your new nbn™ service or there’s an issue with your service down the track, our support staff are friendly and always here to help. Best of all – it’s free with your Aussie Broadband internet plan.

All of our nbn™ plans come with these great features:

  • Award-winning network

    We constantly monitor our network with the aim to avoid the “6pm slowdown”

  • Australian support team

    Our staff are all based here in Australia, so you will never speak to an overseas call centre

  • Quality service

    We work hard to foster our reputation for quality customer service and an excellent network. Check our reviews online to see how we stack up

  • No lock-in contracts

    We don’t have contracts because we believe our service is so good you won’t want to go with anyone else

  • No excess data charges

    No-one likes nasty surprises, so we don’t charge excess data fees on any of our plans

  • Fast, easy setup

    We provide everything you need to make your switch easy. Even our modems are preconfigured so they work straight away

Choose a plan that’s right for your needs

We’ve got lots of plans to choose from, whether you use the internet a little or a lot. And if you have any questions at all, you can call or email us anytime (and we’ll be happy to help you).

Phone only nbn™No calls included$35per monthSignup now Phone only nbn™(Local + National Calls included)$45per monthSignup now Most PopularPhone only nbn™Local, National + Mobile Calls included$50per monthSignup now nbn™ 25 Internet + PhoneLocal + National Calls included$65per monthSignup now
Monthly Cost $35 / month $45 / month $50 / month $65 / month
Internet VoIP VoIP VoIP nbn™
Typical speed N/A N/A N/A 23mbps
Included Data N/A N/A N/A 100GB
Phone VoIP VoIP VoIP VoIP
Calls to Other
Aussie customers
FREE FREE FREE FREE
Local Calls
(per call)
15c Untimed FREE FREE FREE
National Calls
(per call)
15c Untimed FREE FREE FREE
Calls to Australian
Mobiles (per minute)
22c per minute 22c per minute FREE 22c per minute
International Calls
(per call)
Varies, from 5c per minute Varies, from 5c per minute Varies, from 5c per minute Varies, from 5c per minute
Signup now Signup now Signup now Signup now

Click here to download our Critical Information Summary for the phone only plans

Frequently asked questions about our nbn™ plans

Are there connection fees or charges?

We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. This will be displayed before confirming your order.

Will my home phone work on the nbn™?

The majority of Australians will have to move their phone across to the nbn™ as the current infrastructure providing a landline service will be switched off 18 month after the nbn™ becomes available. You will still be able to retain the same home phone number by porting it onto our new home phone plans but will be required to connect your phone handset via your modem.
Depending on the nbn™ technology you’re connected to, you may be able to keep your landline using the existing copper connection.

What hardware do I need for the nbn™?

Depending on the location, nbn™ uses a mix of technologies to connect to the nbn™ broadband access network. Some devices will need to be registered with nbn™ directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. To register your devices visit the nbn™ website.

How does the nbn™ installation work?

If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.

For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no down time.
For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.

Confused? Have questions? Call our Australian-based support team who will answer any questions and walk you though every step of the signup process. Call now: 1300 880 905

What people think of our nbn™ plans

Excellent! These guys are putting the big telcos to shame. Not only are they providing a good service but they are supporting local having their call centres here!

Chris and Kirsty

“The lightning quick speeds blow me away. amazing.”

Collon Cox

“The only ISP I’ll ever deal with if I can help it!”

Emma

“Actual technical support not script robots.”

F

“Best Aussie telco hands down.”

J Awkland

“They are the best in the market in my opinion, which matters by the way.”

J s

“Aussie Broadband are The Best. Seriously.”

Jaykay

“Without a doubt simply the best customer service and nbn™ connection.”

Karen

“Honestly, don’t bother looking elsewhere.”

Matthew Daf Jones

“This is what service should be like.”

Patrick Brierley

“Can’t beat the Australian customer service.”

Phil C

“I never thought I’d love an internet provider.”

Phoebe

“Aussie Broadband has restored my faith that customer service still exists.”

Ross Marshall

“A shining light in the internet field!”

Rozza

“I am now getting the best speed I have ever had on nbn™ Fixed Wireless.”

rustywing

“Best ISP out there.”

Schmako

“These guys are brilliant, don’t waste your time with others.”

T-man26

“I’m a fussy, knowledgeable, gamer geek who demands a perfect ISP, and I think I’ve found one!”

UFO, Product Review

1500+ 5 star reviews

Find out if you can get the nbn™ at your place now

To upgrade your service to the nbn™ today, simply leave your details below and we’ll contact you. You can also check for yourself if you can get the nbn™ at your place by entering your details below.

When you fill out this online form, one of our friendly team will give you a call in the next few days to talk through your internet options. If you would prefer not to be called by us but would like to check your address, we recommend visiting the nbn™ website.

  • 1Users
  • 2Internet usage
  • 3Your result

How many people in your house would be using the nbn™ service?

  • 1Users
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  • 3Your result

What do people in your household use the internet for? (Please select all that apply)

  • 1Users
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Great news! Based upon your results, we recommend the below nbn™ powered plan.

  • Speed

  • Data

    500GB

  • Home Phone

    Everyday phone plan

  • Modem

    NF18ACV

Total monthly cost

$85/month with No Connection Fee

  • No Lock In Contract
  • No Hidden Charges
  • 100% Australian Support
  • Fast, Easy Setup
  • Australian Owned