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Making the nbn™ easy for everyone

No matter what your level of computer knowledge is, everyone deserves easy-to-use internet with great customer service. At Aussie Broadband, we want everyone to be able to enjoy the benefit of the nbn™ without technology hassles.

When you order your new service, we’ll send you a new modem that’s set up and ready to go, then organise your nbn™ connection appointment for you. Once that’s happened, you plug in your new modem and you’re good to go!

Local, helpful support whenever you need it

Sadly, many Australian telcos use overseas call centres with staff that are hard to understand. Not at Aussie Broadband – we only hire Australian staff, and they’re all based in our own call centres here in Australia.

So whether you need some help setting up your new nbn™ service or there’s an issue with your service down the track, our support staff are friendly and always here to help. Best of all – it’s free with your Aussie Broadband internet plan.

real reviews from our customers

“The lightning quick speeds blow me away. amazing.”

Collon Cox

“The only ISP I’ll ever deal with if I can help it!”

Emma

“Best Aussie telco hands down.”

J Awkland

“They are the best in the market in my opinion, which matters by the way.”

J s

“Without a doubt simply the best customer service and nbn™ connection.”

Karen

“This is what service should be like.”

Patrick Brierley

“Honestly, don’t bother looking elsewhere.”

Matthew Daf Jones

“Aussie Broadband has restored my faith that customer service still exists.”

Ross Marshall

“I am now getting the best speed I have ever had on nbn™ Fixed Wireless.”

rustywing

2500+ 5 star reviews

Aussie Broadband Seniors only plans

We’ve got lots of plans to choose from, whether you use the internet a little or a lot. And if you have any questions at all, you can call us anytime (and we’ll be happy to help you).

nbn™ 12/1 100GB + Casual VoIP PhoneLimited data, pay as you go calls$50per monthSpeak to our team nbn™ 12/1 Unlimited + Casual VoIP PhoneUnlimited data, pay as you go calls$55per monthSpeak to our team Most Popularnbn™ 12/1 100GB + Everyday VoIP PhoneLocal, National + Mobile Calls included$60per monthSpeak to our team
Typical speed 12Mbps 12Mbps 12Mbps
Phone VoIP Phone VoIP Phone VoIP Phone
Calls to Other
Aussie customers
FREE FREE FREE
Local & National Calls
(per call)
15c 15c FREE
Calls to Australian
Mobiles (per minute)
22c 22c FREE
International Calls
(per call)
Varies, from 5c per minute Varies, from 5c per minute Varies, from 5c per minute
Critical Information Summary
Key Facts Sheet
Speak to our team
Critical Information Summary
Key Facts Sheet
Speak to our team
Critical Information Summary
Key Facts Sheet
Speak to our team

VOIP Phone Critical Information Summary

Seniors plans are available to customers aged 60 and over. If you would like to move your phone number to the nbn™ without an internet connection, speak to our friendly team on 1300 880 905.

Get nbn™ and phone to your address today

To upgrade your service to the nbn™ today, simply call up and speak to one of our Australian based to. Alternately, you can leave your details and request a callback and one of our team members will be in contact!

The nbn™ makes it easier to:

  • Browse the internet, buy things online, download digital books

  • Keep up with what the grandkids are doing on Facebook, or read the latest online news

  • Watch your favourite TV shows or movies using streaming TV services (Netflix, Stan etc)

  • Listen to any music you like, when you like with services like iTunes or Spotify

  • Hear streaming radio from your favourite channels like ABC News Radio

  • Call friends and family anywhere in the world for free using Skype™ or FaceTime

Plus your existing home phone and number will work on the nbn™ too, so you can continue to call people just as you normally would.

Get nbn™ and phone to your address today

To upgrade your service to the nbn™ today, simply call up and speak to one of our Australian based to. Alternately, you can leave your details and request a callback and one of our team members will be in contact!

Frequently asked questions about our nbn™ plans

Are there connection fees or charges?

We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. This will be displayed before confirming your order.

Will my home phone work on the nbn™?

The majority of Australians will have to move their phone across to the nbn™ as the current infrastructure providing a landline service will be switched off 18 month after the nbn™ becomes available. You will still be able to retain the same home phone number by porting it onto our new home phone plans but will be required to connect your phone handset via your modem.
Depending on the nbn™ technology you’re connected to, you may be able to keep your landline using the existing copper connection.

What hardware do I need for the nbn™?

Depending on the location, nbn™ uses a mix of technologies to connect to the nbn™ broadband access network. Some devices will need to be registered with nbn™ directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. To register your devices visit the nbn™ website.

How does the nbn™ installation work?

If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.

For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no down time.
For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.

Confused? Have questions? Call our Australian-based support team who will answer any questions and walk you though every step of the signup process. Call now: 1300 880 905