How to switch your business phone to the nbn™

March 24th, 2020 - Get new posts sent straight to your inbox, click here.

The nbn™ has given small businesses across Australia much greater access to fast Internet, and all the opportunity that comes with that. However, the nbn™ has also brought with it some disruption, as it has replaced existing infrastructure that small businesses have relied on. The most significant example of this is the phone lines.

The nbn™ and existing phone lines

Because the nbn™ has co-opted the existing copper networks into buildings, when the nbn™ comes into an area the local residences and businesses in that area are required to switch to it within the 18-month window given by NBNCo. This has clear implications for a business’ internet – whatever service they were using previously will no longer be available, and many businesses are quick to address this by ensuring that the modem/router is nbn™ ready and functional.

But what catches a lot of small businesses out is that the nbn™ upgrade isn’t just about the internet – they’ll also need to consider the impact of the shift on other technologies that relied on the existing wiring, and one of those is the phone system.

For many small businesses, the PABX system that powered their phone systems will be incompatible with the nbn™, and will need to be either upgraded or replaced. PABX’s, being complex and expensive technologies, are the last thing that most small businesses want to be thinking about, which is why it’s just as well that the nbn™ itself enables an alternative solution.

Hosted PBX’s – the future of telephone for small business

Because the nbn™ provides a fast, reliable internet service, data and bandwidth-intensive activities and solutions become far more accessible to small businesses. One example of that is VoIP.

VoIP is not a new technology – products such as Skype are very mature now. However, running a business on VoIP is a relatively new idea, because of the bandwidth requirements of multiple lines operating simultaneously.

With the nbn™, it becomes possible to supply the bandwidth to run a business on VoIP, and, more significantly, capitalise on the opportunity of a hosted PBX. Leveraging the power of the cloud, Aussie Broadband is able to provide small businesses with a hosted PBX, removing the need to manage the phone systems from the business entirely, starting from $30/month per handset. In addition to savings on maintenance costs, and the improved reliability of the system, a hosted PBX solution also provides the business with a great deal more flexibility, as well as enterprise-class features that would otherwise be too costly to implement within the context of an on-premise PBX.

One such feature is effortless call routing, and allowing calls that come into the office to be seamlessly routed to a mobile phone, or home phone line. With more small businesses looking to increase productivity by enabling employees to work from home or on the move, ensuring that customer calls don’t go unanswered, and the customer has a seamless experience when contacting the business, is a key priority. With call routing, the customer won’t know that the person they’re talking to isn’t in the office – they could be relaxing at the side of a pool at a tropical resort! This is made possible because, thanks to the cloud-based nature of the solution, it doesn’t matter where the person taking the call is physically situated. They can still access the system via the cloud.

Hosted PBX’s also include self-service portals, that allow for effortless management of the phone system from a simple web browser. And, because the system is hosted by Aussie Broadband, if there’s ever an issue with the system it’s possible to get immediate technical support, reducing the downtime that many small businesses experience when they have to wait for their technology partner to address a fault with their on-premise PBX system.

Switching to a hosted phone system is not automatically part of the shift to the nbn™. It’s an extra service that will need to be determined when making the move, but if you’re going use the same provider for both internet and phone systems, the rollover process will be smooth and seamless. The other great benefit to a hosted PBX solution is that it’s scalable. Because you pay for it on a per-handset basis, as the company fluctuates in size it’s easy to scale up, or down, the number of connections, ultimately leading to cost reductions and efficiency. As anyone who needed to manage an on-premises PBX system would know, if you added additional people to the system there could be some huge costs involved, and if the company contracted in size there would be paid-for handsets and line connections left unused.

Don’t be afraid to make the switch

While the nbn™ in itself has been a boon to small businesses in providing faster connections and better prices, it’s in the applications that the real benefits are found. Hosted PBXs are a great example of how small businesses can leverage the nbn™ to reduce headaches and gain access to enterprise features.

To discuss your small business phone and internet needs with the experts who care, contact Aussie Broadband today on 1300 480 905 to discuss how we can help you through the transition.