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Business case study

Bairnsdale International

Discover how Aussie Broadband helped address Bairnsdale International's struggles with speeds and dropouts by transitioning away from a DSL service.

The challenge

The Bairnsdale International is located in Eastern Victoria in close proximity of the Gippsland Lakes district, 3 1/2 hours from Melbourne. Being the main city in East Gippsland, Bairnsdale attracts many tourists who use Bairnsdale as a base to visit local attractions including water-based activities; Fishing, Sailing, Water Skiing through to Bush Walking, Snow Fields, Buchan Caves and much more.

The Bairnsdale International is a modern first-class hotel with 50 well-appointed rooms, restaurant, bar, gym, spa & a function room that caters for 80 guests. It has become a popular base for tourists & travelling Account Managers servicing the East Gippsland district.

Prior to engaging Aussie Broadband Business, Broadband services for both internal staff & Wi-Fi for guests was delivered via a DSL service and dropouts & speeds were a constant issue with guests complaining that they couldn’t use the Wi-Fi network to work of an evening due to multiple issues including constant dropouts & slow upload speeds when many guests tried to access the service.

The solution

Bairnsdale International Managers, Tom & Madlen Trch consulted with Aussie Broadband who delivered a symmetrical Mid Band Ethernet service, with 1:1 contention ratio to solve the ongoing speed issues.

The result

Tom & Madlen are now happy to report that since the Mid Band Ethernet has been installed, the service is stable & provides speeds to satisfy the needs for both internal staff & guests alike.

This has also increased guest satisfaction & with them no longer complaining of having a Broadband service that was unusable.

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