Great Southern Credit Management

The challenge

The Great Southern Credit Management (GSCM) group originally consisted of the following 3 individual businesses specialising in the provision of debt prevention, credit management and debt collection services:

• Provincial Credit Solutions (PCS) - based in Warrnambool, Victoria, and est. in 2001.
• Barwon Credit Management (BCM) - based in Geelong, Victoria, and est. in 2005.
• Von Doussa Credit Management Services (VON) - based in Adelaide, South Australia, and est. circa 1960.

After a transition period of approximately 2 years, these three companies have come together to be now known as Great Southern Credit Management Pty Ltd.

Great Southern Credit Management needed a solution to bring all three of these companies and office locations together. To achieve this, they required a telecommunications provider that understood their needs and could deliver a wide area network (WAN), Internet and hosted telephone system that was both flexible and scalable.

The solution

Aussie Broadband were able to design and implement a Wide Area Network (WAN) with connectivity to each Great Southern Credit Management office including a central internet connection with a managed firewall using their National MPLS backbone and last mile connections delivered from Aussie Broadband owned and maintained infrastructure and wholesale partner owned and maintained infrastructure.

The solution included Aussie Broadband sourcing, configuring and professionally installing Cisco customer premises equipment (CPE) to allow for class leading flexibility, scalability and the highest of security for the network.

The solution also included rolling out a corporate grade Hosted Telephony system consisting of approximately 20 Cisco handsets across all offices. This gave Great Southern Credit Management the ability to setup queuing and accept incoming calls at any office, reduce costs by receiving free calls between all offices, have voicemail delivered as an email to their inbox and to divert their extension to their mobile on the fly among other features.

Great Southern Credit Management have access to the Aussie Broadband Business Portal, and from within this purpose built portal, Great Southern Credit Management have full visibility into current and historical service bandwidth utilization as well as the ability to see data usage for all services across their organization with usage updating every 15 minutes.

The Aussie Broadband Business Portal is feature rich and fully equipped with all the information a customer needs to monitor their services in one central system. This portal alleviated the need for Great Southern Credit Management to invest resources into a system to manage their own WAN.

The result

Having a custom built, flexible, scalable WAN and a hosted telephony system designed to meet their specific business needs has allowed Great Southern Credit Management to focus on running their business, which has resulted in a better experience for their employees and in term their customers.

Great Southern Credit Management is an organisation with offices in multiple states with very specific telecommunications needs and Aussie Broadband is proud to have been chosen to implement their WAN, Internet and phone solution.