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HFC MyAussie Test Guide
Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! If you notice service issues in the test results, you can then lodge a fault… right in MyAussie!!
Test: Kick Connection
Description: This will clear the connection you have with us. It will not reset nbn™. Generally, you will not need to do this.
Use this if: You want to change your modem/router; kick your current connection, remove the old modem/router, plug the new one in and allow it to pick up a new connection.
Test: NTD Status
Description: Checks the status of your nbn™ Connection box. Can identify dropouts (Flaps) or if connection is offline.
Raise a fault if: If the test fails or if you have run at least two tests, 24 hours apart, and the second one shows an increased Flap count of at least 5 (for example, test on Monday shows 24 Flaps, test on Tuesday shows 29 Flaps).
Test: NTD Reset
Description: Forces the nbn™ Box to reboot.
Use this if: NTD Status shows errors.
Test: Loopback Test
Description: Sends small amount of data between us and you (and back again) to test that data is getting through in both directions.
If this fails: Turn off your NTD for 30 seconds and then turn it back on.
Raise a fault if: This test fails after restarting your NTD.