search aussiebroadband.com.au

Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

HFC MyAussie Test Guide

Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! If you notice service issues in the test results, you can then lodge a fault… right in MyAussie!!

Test: Kick Connection
Description: This will clear the connection you have with us. It will not reset nbn™. Generally, you will not need to do this.
Use this if: You want to change your modem/router; kick your current connection, remove the old modem/router, plug the new one in and allow it to pick up a new connection.

Test: NTD Status
Description: Checks the status of your nbn™ Connection box. Can identify dropouts (Flaps) or if connection is offline.
Raise a fault if: If the test fails or if you have run at least two tests, 24 hours apart, and the second one shows an increased Flap count of at least 5 (for example, test on Monday shows 24 Flaps, test on Tuesday shows 29 Flaps).

Test: NTD Reset
Description: Forces the nbn™ Box to reboot.
Use this if: NTD Status shows errors.

Test: Loopback Test
Description: Sends small amount of data between us and you (and back again) to test that data is getting through in both directions.
If this fails: Turn off your NTD for 30 seconds and then turn it back on.
Raise a fault if: This test fails after restarting your NTD.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.