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Family and Domestic Violence Assistance

Read our Family and Domestic Violence Policy. If you're worried that someone will look at your browser history, you can right click on the policy link and open the link in a private/incognito window.

Download as a PDF(opens in new tab)

We are here to support you

At Aussie Broadband, we take the misuse of our services by domestic violence perpetrators extremely seriously and will provide effective and tailored assistance to customers who need our support.

Via technology, domestic and family violence can take many forms (this is also called “technology facilitated abuse”):

  • Monitoring phone calls, social media and emails without the knowledge and approval of someone
  • Loading spyware onto a computer or mobile phone in order to monitor a person without their knowledge
  • Using technology to track the location of someone, for the purposes of monitoring, control or stalking
  • Accessing accounts such as email, social media, or messaging to monitor or impersonate someone
  • Logging in (without permission) and closing services, thereby cutting someone off from contacts

All conversations are confidential

Your safety and privacy will be our priority. None of the information you give us will be disclosed to anyone else, even if their name is on the account.

Privacy Policy

Your capacity to pay

We will work with you to find a solution for your individual situation (payment plans etc). For more information on how we can help, have a look at our Financial Hardship Policy.

Financial Hardship Policy

We will hear you

Our Customer Service Team have been trained to assist people who are experiencing family violence. We also have a team of Family Violence Specialists that your account can be assigned to should you require additional support.

We will treat you with understanding, empathy and respect, and we will do everything we can to help while also complying with our industry guidelines.

We can put you in touch or refer you to organisations that specialise in working with and supporting people experiencing family violence, for immediate and or more long-term assistance.

  • 1800Respect

    National counselling helpline, information and support 24/7.

    1800 737 7321800respect.org.au

  • Daisy App

    Daisy App connects people experiencing violence or abuse to services in their local area.

    App Store Google Play Store

  • MensLine

    Support for men with family and relationship issues 24/7.

    1300 789 978mensline.org.au

  • QLife

    Counselling, referrals and support groups for LGBTQI+ people and their families.

    1800 184 527qlife.org.au