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Aussie Broadband nominated for two national customer service excellence awards

Media Release | Tuesday 23 June 2020 | 1 min read

Australian Service Excellence Awards 2020 Finalist Aussie Broadband

Aussie Broadband is delighted to announce that it has been shortlisted as a finalist in the 2020 Australian Service Excellence Awards (ASEAs).

The ASEAs are highly prestigious customer service awards across all industries in Australia, not just telecommunications.

Managing Director Phillip Britt said, “We’re extremely pleased that we’ve been nominated for both Customer Service Organisation of the Year (large) and Service Excellence in a Large Contact Centre in the 2020 ASEA awards.”

Phil said the company has built a reputation for excellent customer service and paid a tribute to all the team at Aussie Broadband.

“This is a huge achievement to be recognised as one of the top companies in Australia for customer service. Well done to all of our staff – this is something that they can be very proud of,” Phil said.

Aussie Broadband is a challenger internet service provider, with a reputation for providing high-quality internet and transparent customer service.

“We are in business to change the telco game – not just for our customers, but for all telco customers in Australia,” Phil said.

Aussie has evolved over the past 16 years from a start-up in a Morwell lounge room to the fifth largest provider of NBN services across Australia today.

“We are proud to base our call centres in Australia, so we don’t need to go offshore. Our customers regularly tell us that they feel they are treated as a person by our call centre team, rather than a number,” Phil said.

“Despite the challenges presented by COVID and rapid growth, our customer satisfaction scores have increased to record levels. Over the first 4 months of 2020 we maintained a customer service rating of 8.7 out of 10, but in May, this figure jumped to over 9,” Phil said.

The company is preparing to list on the Australian Securities Exchange (ASX) later this year.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.