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Aussie Broadband wins 3 Roy Morgan Customer Satisfaction awards!

Media Release | Thursday 11 Apr 2024 | 1 min read

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Aussie Broadband's award-winning customer service and product offering has been honoured once again, taking out the 2023 Internet Service Provider of the Year, Mobile Phone Service Provider of the Year, and ‘Best of the Best’ Awards at the Roy Morgan Customer Satisfaction awards.  

This is the first time Aussie Broadband has won the ‘Best of the Best’ award which is awarded to the company that achieved the highest customer satisfaction of all winners. 

"Our dedicated staff are the heart and soul of Aussie Broadband, and without their level of passion, expertise and daily care, these award wins wouldn’t be possible," ABB Chief Executive Officer Brian Maher said. "I know just how hard our staff work to maintain the standards they do, which is why I'm truly thrilled that we've followed up our Most Trusted Telco win with 3 more Roy Morgan awards for Customer Satisfaction." 

"Building trust with our customers starts by trusting our staff — and it's that relationship that has helped Aussie Broadband grow into the industry-leading telco that we are today." 

The win follows Aussie Broadband being named Australia’s Most Trusted Telco by Roy Morgan for the second year in a row as well as Australia’s 34th trusted brand overall.

"Aussie Broadband has returned to the winner’s list in style in 2023 by winning the ‘Internet Service Provider of the Year’, ‘Mobile Phone Service Provider of the Year’ and the prestigious ‘Roy Morgan Best of the Best Award’ with a record-breaking average customer satisfaction rating of 97.5% throughout 2023,” said Roy Morgan CEO Michele Levine.  

“Australia’s most trusted telecommunications company for 2023 has now emerged as the company delivering the highest levels of customer satisfaction ahead of household names including Skoda, Dan Murphy’s, Aldi and Apple iPhone — the four runners-up in the ‘Best of the Best’ Award.” 

Earlier this year Aussie Broadband also won Best Internet Service Provider at the Product Review awards for the third time in a row.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.