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Aussie Broadband wins CHOICE’s Best NBN Provider Award for the second year running!

Media Release | Monday, 1 Aug 2022 | 1 min read

Aussie Broadband (ASX: ABB) has today been announced as CHOICE’s Best NBN Provider in Australia for 2022, making it the second year in a row that Aussie Broadband has won the award.

CHOICE has only had enough data to include Aussie Broadband in their NBN Provider scores since 2021, so the win means that Aussie Broadband has been Australia’s best NBN provider ever since it was eligible.

Similar to Aussie Broadband’s four wins in the 2022 Mozo People’s Choice Awards, CHOICE found Aussie Broadband’s customer service was “significantly above the competition” with a rating of 88%, 8% higher than the next competitor and more than 10% above Telstra, iiNet, Optus and TPG.

Aussie Broadband customers also enjoyed exemplary speeds, with CHOICE rating Aussie Broadband’s overall NBN speed at 91%, ahead of some of our major competitors.

“I’m extremely proud of the entire Aussie Broadband team that continues to deliver excellent service and speed for our customers,” Managing Director Phillip Britt said. “Without our dedicated staff, who have worked tirelessly for customers throughout the difficulties of the last few years, this award would not be possible.” 

“This award confirms that Aussie Broadband continues to set the benchmark for quality and service in Australian internet. We are thrilled to receive the award from CHOICE, and my thanks go out to every Aussie team member who made this happen.” 

The award is the latest win for Aussie Broadband’s excellence, with the company recognised for its customer service at the Australian Service Excellence Awards, the ACOMM Award for Commitment to Customer Service, Canstar Blue’s Innovation Award, and Canstar Blue’s Most Satisfied NBN Customer awards two years running.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.