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Aussie’s game-changing Carbon adds 100th partner

Media Release | Wednesday, 8 July 2020 | 1 min read

Screenshot of the Carbon dashboard

Aussie Broadband has announced that it has already 100 partners signed up to its new business platform Carbon.

The elastic interconnect platform was only launched in late May and is expected to be a game-changer for businesses, enterprise, and managed service providers.

General Manager of Sales, Aaron O’Keeffe said he was surprised at the incredibly high uptake in a short period of time.

“We’ve already welcomed our 100th partner which was completely unexpected in such a record time,” Aaron said.

“We believe Carbon breaks new ground for IT Managers and Managed Service Providers across Australia, enabling them to manage services for their business or customers at the touch of a button, and provision services within minutes rather than months.”

It was built entirely in-house by Aussie Broadband’s development team, who also developed the award-winning MyAussie app for residential customers.

Aaron added that partners couldn’t be happier with the new platform.

“So far, feedback from our partners is that they just love it. Overall, they’re really impressed by how easy it is to order business telco services. We’ve also noted a few areas that can be improved so we’ll be making some slight tweaks here and there. But ultimately, it’s been an extremely positive response,” Aaron said.

Aaron said Carbon will allow business customers much more control of their own experience.

“It allows managed service providers to build tailored solutions for their customers and directly link services back to their own cloud platforms, which provides unprecedented levels of customisation and control,” Aaron said.

Another benefit is that business customers can see all the plans and product prices on the portal.

“MSPs and IT Managers can also use it to apply configurations to their services within seconds, as well as take advantage of single-click tests and diagnostics, real-time monitoring of bandwidth and data use, and centralised notifications, billing and support,” he said.

“We believe we’re the first telecommunications company in Australia to provide this service on this level,” Aaron said.

Earlier this year, Aussie Broadband launched a dedicated business sales call centre based in Lynbrook, in the South East of Melbourne.

The company says it also provides an all-Australian support team who fully understand the needs of business customers.

“We’re here to make it easy for anyone to access support for business telco services. That to us, is changing the game.” Aaron said.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.