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Wideband breaks into the enterprise market with six month guarantee

Media Release | Friday 16 June 2017 | 1 min read

Wideband breaks into the enterprise market with six month guarantee

In an immense show of confidence, Wideband Networks – the corporate/enterprise arm of Aussie Broadband – is putting its money where its mouth is with a six-month customer satisfaction guarantee.

The offer is that if customers are not happy with their Wideband services six months after the date of final installation, they will get their money back. Managing Director Phillip Britt said the guarantee is part of the Aussie Broadband group’s strongly-held “no bulls@hit” approach to business.

“Wideband is our arm focusing on custom-built solutions for government, enterprise and larger or multi-location customers,” he said.

“It’s a service we’ve been providing for more than 13 years, formerly under the Aussie Broadband branding. Although we offer a premium bespoke service, we know that not many people in the market would be aware that Wideband exists. However, nearly all our original customers are still with us, and we believe the guarantee gives a pretty good indication about how confident we are in what we do. And in the spirit of no bulls@hit, if we’re not providing a great service, we should be prepared to allow the customer to walk away.”

Wideband’s National Sales Manager, Aaron O’Keeffe, said the company’s bespoke approach has particularly appealed to large businesses and enterprises that are fed up with a cookie cutter approach from larger telcos.

“Wideband and Aussie are really problem-solvers at heart – we have a strong understanding of the telco challenges of operating larger businesses, particularly across multiple locations,” he said.

“We have a rock-solid technical and provisioning team who can come up with innovative ways to provide solutions in areas where other telcos will just walk away. Wideband follows a very similar philosophy to Aussie Broadband – we focus on telco services that just work.”

For more information about Wideband, please visit wideband.net.au or phone 1300 161 625.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.