We do not have any standard connection fees for our nbn® services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn®. This will be displayed before confirming your order.

The majority of Australians will have to move their phone across to the nbn® as the current infrastructure providing a landline service will be switched off 18 month after the nbn® becomes available. You will still be able to retain the same home phone number by porting it onto our new home phone plans but will be required to connect your phone handset via your modem.

Depending on the nbn® technology you're connected to, you may be able to keep your landline using the existing copper connection.

As long as you have an nbn® compatible modemOpens in a new window that's not locked to your previous provider, we can help you reconfigure it for our service. Contact us on 1300 880 905 and our friendly team members will be happy to help.

Our NF20MESH gatewayOpens in a new window is a modem/router that is suitable for all fixed line connection types and supports a new generation of connectivity with Wi-Fi 6. Wi-Fi 6 gives you up to four times more device capacity than Wi-Fi 5. Pair our NF20MESH with the NS-02 Mesh Satellite points for greater Wi-Fi coverage if you have dead spots in your property.

You can also check out our setup guidesOpens in a new window and browse our range of hardware optionsOpens in a new window to help you get connected.

It depends if you're already connected to the nbn® or not.

If you're already connected to the nbn®, installation typically happens within 1-5 days. However, in some cases, it can be even quicker than that.

If you've never been connected to the nbn®, you'll likely need an nbn® tech appointmentOpens in a new window. The timeframe for that is usually 2-4 weeks. The nbn® technician will come to your property to install any equipment. Then we can connect your service.

Aussie Broadband is offering $0 Fibre to The Premises (FTTP) fibre upgrades as part of the nbn®-run initiative Fibre Connect. These upgrades are offered to select eligible addresses with FTTN or FTTC when upgrading to an eligible high-speed plan. You're eligible if you're on FTTN, FTTB, or FTTC and sign up to a 100/20Opens in a new window or a higher nbn® plan

Check if you can upgradeOpens in a new window or chat with our friendly onshore team by calling 1300 880 905.

The existing copper lines used for FTTN and FTTCOpens in a new window don't support these ultrafast speeds. However, you'll be able to take advantage of ultrafast nbn® plans with this type of upgrade. High-speed tiers are great if you're gaming or streaming content. Also, the fibre upgrade can boost your connection reliability even more.

The offer is subject to service qualification and it's not available at all premises. Extra external costs could applyOpens in a new window with this upgrade in some cases. For example, if extra infrastructure (e.g. trenching and conduit) is needed prior to completing installation, costs may apply. Additional external costs may apply. Offer subject to service qualification for nbn® FTTP upgrade. Customers must sign up to an eligible high-speed plan when upgrading. View full fibre upgrade terms and conditionsOpens in a new window. View Aussie Broadband privacy policyOpens in a new window.

Contact our friendly team on 1300 880 905 if you have any questions and we'll be happy to answer them.

The speeds available to you depend on the nbn® technology typeOpens in a new window. HFC and FTTP offer much faster speeds than FTTN and Fixed Wireless.

If you're on FTTN, you might be able to access faster speeds with a $0 fibre upgradeOpens in a new window. You can check your eligibility for the upgradeOpens in a new window or call our friendly onshore team on 1300 880 905.

The speed of your nbn® connection will depend on the technology type in your area, your modem/router, and your plan. Actual speeds may also vary due to external factors, such as in-building wiring.

Depending on your needs, Aussie Broadband currently offers various high-speed plans in your area. Find out which plan is right for you and your family.

In some areas with Fibre to the Node (FTTN) technology, you could unlock faster speeds by upgrading to Fibre to the Premises (FTTP)Opens in a new window. See if you can access a $0 fibre upgradeOpens in a new window.

The speeds you can expect can vary depending on the technology NBNCo has used in your area. For example, you could have fibre optic cables, wireless towers, Fibre to the Node (FTTN)Opens in a new window, Fibre to the Premises (FTTP)Opens in a new window, or fixed wireless.

Unsure which plan is right for you? Check out our article on nbn® speed tiersOpens in a new window for more detailed information on the right nbn® speed and download limit for your household or business. Ready to get connected? Explore our plan offerings and sign up online.

No! If you're on one of our 100GB or 500GB plans (not an unlimited planOpens in a new window), we'll never charge you anything extra if you go over your data limit.

However if you do want to take advantage of some of our other awesome services, you can add them onto your monthly plan.

VoIP - Our VoIP plans offer great value and can help you save money with our affordable call rates. Find a phone planOpens in a new window to suit your needs.

Mobile plans - Bundle one of our great value mobile plans and enjoy data sharing and unlimited calls and texts. Find a SIM-only planOpens in a new window.

Mobile broadband plans - Add one of our cost-effective mobile broadband plans and access 4G on your tablets and other devices when you're out and about. Find a Mobile broadband planOpens in a new window.

Aussie Broadband is proud to support our regional customers with fast, reliable, Fixed Wireless nbn®. In addition to our standard Fixed Wireless Plus tier, we also offer new High-Speed Fixed Wireless tiers with download speeds up to 400mbps and upload speeds up to 40Mbps.

High-Speed Fixed Wireless Plans may require new hardware. To check your eligibility simply check your address on the website, or call our friendly, Australian-based support centre on 1300 880 905.