Hear from a few of our satisfied customers, picked from the 1000s of 5-star reviews for Aussie Broadband on Product Review.
4.5
from 10,044 reviews
ProductReview
86%
of 4,676 recommended
4.8
from 2,524 reviews
“From the first phone call to Aussie Broadband, everything they have done has been fast, efficient and well done. There customer service is amazing!!! Though it took several weeks between each stage of the NBN connection, which was out of
“I was unhappy with my previous provider (dodo) as I had no internet last night and was told it was an nbn issue in my area (it was not) called Aussie broadband and asked if I signed up there and
“I had Optus for 10 years for home internet. Had performance problems and drop outs almost every day. Was on a very expensive plan. They kept blaming NBN. Finally replaced them with another provider Aussienet and it's been near perfect
“The Aussie Broadband company has yet again gone above and beyond for customer service and efficiency. Forget the rest that have you talk to overseas call centres that can't help with tech issues, payments, connections and/or even understand what they
“The tech went above and beyond to help me get my network re-established.”
“Service as expected, and the best thing is a zero-minute wait for customer service (I called them at 8:45 am on Sunday and waited for no more than 15 seconds)”
“So easy to switch from Telstra to Aussie Broadband, within 15 minutes I was signed up and two hours later up and running with good speed. Great to have an Aussie on shore call center with no wait time”
“Aussie Broadband made it an absolute pleasure to start my new service with them. What was even better I had very little wait time on the phone and I could understand the staff easily who knew their product. What was
“Thank you Aussie Broadband. Hardware delivery was fast and initial set up was great. Technical support was very helpful and my daughter said that She's a life saver. Connection is awesome, great coverage too. Overall experience is great!”
“After being with starlink for years due to crappy NBN connections, I was advised to go fibre. I have heard amazing things about aussie broadband from friends, and their changeover was free so I signed up. NBN technicial took 5
“Very fast and efficient process. No hitches. Excellent communication. Not the cheapest in the market but has a good reputation & Australian Call Centres with fast & friendly service. Only connected yesterday. Download speed between 50 and 51 but upload
“Absolutely ridiculously easy to sort out. Came and hooked me up with fttp within 2 days of initial query. Super professional and no hastles at all was connected immediately and have solid 500+ downloads. Using 3rd party website. Couldn't recommend
“I'm leaving this review mostly to state that the support section is so far above and beyond other ISP's to the point of boggling the mind! I had a person on the call in under a minute, and had my
“I recently upgraded to Aussie Broadband’s 500/50 Fast Fibre NBN plan and the entire experience was outstanding from start to finish. From my initial phone enquiry, the customer service team were knowledgeable, patient and clear in explaining my options, with
“Within 10 minutes of NBN completing house connection on time and schedule as arranged by Aussie, my internet was streaming at a very rapid rate - big improvement on my previous Iprimus setup. I had arranged porting over of my
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